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I'm trying to use Keynote or PowerPoint slides as a virtual background for a meeting.When I try to load the slides, I get a message reading: Unable to import <slide-deck>.How do I fix this problem?I'm running Mac OS Sonoma 14.2.1, Keynote 13.1, and Zoom 5.16.10.The troubleshooting steps are to restart Keynote and open the slide deck in Keynote, but these steps are not helping.

I want to know how we can utilise the chat feature through web broswer. I'm not talking about the chat feature while you are in the meeting. I'm talking about the standalone chat feature with which you can chat with any of your zoom contacts.Can anybody help me with this?

I currently have nine phone users, five with the unlimited plan and 4 four metered plans. I purchased an additional Metered plan successfully, but when I try to assign it to a users the drop down states the I have 0 (Zero) available. I started a service ticket days ago but they are not responding. Does anyone have advice for how I can get the plan assigned to a user?   

Hey, I work for a school district and we have just recently switch to zoom phone system. I have researched that a single user cannot have multiple extensions. I am looking for a work around if possible. Some of the staff have multiple offices in different schools. I am wondering if there is a way to have the one user call from the different phone with the different extension? This is for example, dealing with an emergency call to 911 that they would be able to see the different extension and know exactly with building it is being called from, instead of whichever one has been chosen as their default. Hopefully that makes sense? Thank you all for any advice!

The 'blur my background' option' seems to have totally disappeared with the latest software update. Where is it, or has it been discontinued?

During a live screen sharing session (recorded meeting) I noticed that participants' faces are shown in the little box at the upper right. As the goal of the meeting is to take screenshots of the software being demonstrated, I would very much like this box in the upper right corner to disappear. At the beginning of the meeting I dragged this box off to another screen but was dismayed to see that in the recording it is shown during the entirety of the screen sharing session.  Is there any way to switch off this box entirely, so that when a participant is sharing their screen, we don't see the box floating in the corner in the recording. Thanks!

Today's meeting will not take place and will be rescheduled at a later date. 

I have ALL settings properly toggled to allow guests to share their screen during a meeting and it still makes me manually toggle it on EVERY time. Something is wrong, and I can't connect with Zoom support. Can anyone help me? After a few months of this, I'm really starting to lose my mind! 

Hi Team,  How to Configure cisco 8845 phone with zoom, and which licenses i need to purchase??. 

When I am on screen in a meeting, the name I have set up in my profile is not the same that I put in my profile.   In my profile I have clearly input my first and last name, with the first letter Capitalized.   In my screen when in a meeting, my name shows up only as my first name with the first letter lower case. How do I fix this?  

Is there any way to see what local numbers are available for the Zoom Phone in my area without first signing up for for Zoom Phone? I'm in Melbourne, Australia so I just want to see if there are numbers avaialble starting with +61 3 9.... Thanks!

For some unknown reason, my calendly account has stopped scheduling zoom meetings. both the zoom and calendly accounts are my personal accounts. Calendly says that I need admin approval from zoom. Am I not the admin of my personal account?. 

We use the Zoom phone system where I work.  One of the lines I access is (I believe) just a voicemail.  We receive quite a bit of anonymous calls, and I'm wondering if there's a way to block these callers from getting through. I've worked with phone systems that allow lines to be set up so that anonymous callers receive a message that says "the number you are calling doesn't accept blocked calls. Please try again by dialing *82, followed by the number you are trying to call. Thanks (click)." Is this possible?  If so, how?  Greatly appreciate it!   Thanks  

I need help muting the host's computer audio, I do not want to hear the host's music. This new update has overhauled the ui and now the option to AT LEAST mute their computer audio cannot be found. Does anyone know where can I find this option?

Often when I try and share my screen during a meeting, i get a blue screen with an exclamation mark.  why is that? 

I host trivia events and the players join their teammates in breakout rooms after each round and each time this happens the chat lists all their names, line by line, when they enter and exit the breakout rooms which makes the chat almost useless because it pushes the actual text messages above the space that can be seen. How do I turn this off so the chat only displays the actual text messages that the participants type?  

Brand new MacBook Pro, M1, Monterey 12.0.1,  zoom client 5.8.3. There are no backgrounds, filters, or studio effects. I have made sure that VB was turned on in the web portal, I have signed out, signed in, restarted, rebooted computer, and still nothing. The only option is blur. I can upload my own images, but there are no defaults. 

Hello,I'm working on setting up a hybrid room for a new client, but I don't have a Zoom Rooms account myself to test this out on.My plan is to set up a Mac Mini that is powering the Zoom Room, connected to two TVs. My question is, can that same computer be used for a presenter to share a PowerPoint if needed? Or would that need to come from a separate machine?Sorry if this is a simple question, I tried googling and searching the forum but it's kind of difficult to search for.Thank you!

Hi, I changed my profile picture, and my new picture doesn't show up in meetings.  I deleted and reloaded it with the same result.  My Zoom is up to date, and I can find nothing in settings to control this.

My company hosts webinars 1-2 times a month and sometimes we co-host with other partners/companies. There are never more than 500 registrants/attendees however we'd like the features to brand our meetings, and offer after-meeting messaging with customized URLs. We currently have Zoom Enterprise with Zoom Webinars but I do not believe we can properly brand our webinars with these plans. Could someone please suggest whether Zoom Events is the best route and if it encompasses all features of Zoom Webinar & Zoom Sessions? TIA.

HI There  I am royally screwed.... my drive was a bit full and  did not let me save my recording locally.  Is there any way to restore the recording after I have made space?Tania

I have a Call Queue setup so when someone dials Reception, it also rings on 2 other phones in case she is in one of those spaces instead of sitting at the front desk.  That works great when somebody dials the 10 digit number from outside the company. But if someone dials her 4 digit extention from withing the company, it only rings at the reception desk.  I also setup a Shared Line Group with the three phones and it still only works for the 10 digit number.   Shouldn't the internal extention work as well as the 10 digit number?

Dear Zoom Expert or frequent user I want to ask a technical question. During a zoom meeting (educational classroom), Can zoom detect any participant is screen-recording with QuickTime player or other screen-recording app ( not the built-in record function in zoom)? As a student myself, I asked, because during a meeting last week, the instructor speaker mentioned someone was privately screen-recording. below only my photo instead of other student photo, a red REC was actively being displayed. However, I did not press any record button on zoom app. Is there any probability that REC function can be turned on by speaker carelessly? I did not share my screen too.Is the paid version zoom used by my instructor able to detect 3rd party screen-recording? In the class, the instructor is delivering a boring 4-hr long presentation, reading textbook, and half of the class (11 out of 20) was not paying attention to his super-boring lecture. Some were eating dinner, some watching YouTube, radio

I am trying to have two meetings run concurrently.  Not the whole time, they may overlap by 15-30 minutes.  I have read THIS, but still don't understand how to start both meeting so that they won't cut off.  It says both have to be started by the host.  We are doing that.   Can you shed more light? 

I am hosting a meditation and the microphone does not pick up my snaps which are needed for the process. i have a microphone , I have it on Low setting -what can i do?