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Error Code 13224

Forum|Forum|2 years ago
August 24, 2023
17 replies
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When starting a new meeting and joining the meeting, there is an error code 13224 displayed. Unsure if anyone can help with this issue. Many thanks!

Creating & Scheduling

Best answer by Creola

Hi @hannah90 ,

You can review the information in this article https://support.zoom.us/hc/en-us/articles/18985406197261-Zoom-error-code-13224

Thanks,

R

rn-zm

Community Manager

Hi @hannah90 welcome to the community! Sorry you're came across with this error! Do you mind giving a screenshot of where/when this problem is prompt'd? I'm actually not too familiar with this precise error number.

H

hannah90Author

Newcomer

Hi @RN52_2 , Thank you! I dropped two screenshots. When I kick off the "Start", then the error code 13224 was displayed.

R

rn-zm

Community Manager

Hey @hannah90 thank you for this! Super helpful as I am seeing this is the PWA you're running into issues with hosting a meeting by clicking on 'start'.

I am running Chrome on macOS and in attempt to reproducing your error, when I click start I am not prompt with the same error. Looking at my internal resources I am not seeing much specifically on this error - needing to do some more research on my end 🙂

Have you had these issues in the past with the error code 13224 or did it just start occurring? When you click 'start' the PWA uses an instant meeting also know as your personal meeting ID. Wondering if its not liking specific settings set there?

T

truongminh

Newcomer

I have same problem, help me pls.

U

u2381

Newcomer

错误代码 13224 怎么解决？

C

CALEBYANG

Newcomer

我买的zoom 一次都还没用就出现这个错误代码13224 浪费一百多美金谁来解决问题啊

A

ammar92

Newcomer

the same for me too

C

Cath3

Newcomer

I have the same problem too. How to resolve this

??

M

miniecastro

Newcomer

I have the same issue on my account now. I can't start or join a meeting. It says "Unable to Join the Meeting. Error Code: 13224

What can I do?

C

CreolaAnswer

Community Champion | Employee

Hi @hannah90 ,

You can review the information in this article https://support.zoom.us/hc/en-us/articles/18985406197261-Zoom-error-code-13224

Thanks,

R

rn-zm

Community Manager

Thank you for sharing the Knowledge Base article on Error 13224 @Creola!

T

truongminh

Newcomer

You've received error code 13224 as the meeting you were attempting to join or start would violate section 8(iv) of Zoom’s Terms of Service. Your account is currently active, but any further suspicious activity may result in permanent termination of your account.
Thank you,
Jeff

Yesterday I received this email, I disagree with Zoom's resolution.