Webinar Registration from outside US | Community
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M
Newcomer
mandy_dpt
Newcomer
February 17, 2023
Solved

Webinar Registration from outside US

  • February 17, 2023
  • 4 replies
  • 7 views

I am just trying out my first real webinar several people from Canada have told me they can't register for the event. It will only allow people from the US to register. I can't seem to find where to change that to allow them to register. Any help would be greatly appreciated. 

      Best answer by Frank_TB

      Hello,

       

      You need to change the following setting;

       

      Approve or block entry for users from specific countries/regions

      Determine whether users from specific regions or countries can join meetings/webinars on your account by adding them to your Approved List or Blocked List. Blocking regions may limit CRC, Dial-in, Call Me, and Invite by Phone options for participants joining from those regions.
       
      If my reply helped, don't forget to click the accept as solution button!

      4 replies

      F
      Community Champion | Customer
      Frank_TBAnswer
      Community Champion | Customer
      February 17, 2023

      Hello,

       

      You need to change the following setting;

       

      Approve or block entry for users from specific countries/regions

      Determine whether users from specific regions or countries can join meetings/webinars on your account by adding them to your Approved List or Blocked List. Blocking regions may limit CRC, Dial-in, Call Me, and Invite by Phone options for participants joining from those regions.
       
      If my reply helped, don't forget to click the accept as solution button!
        V
        Newcomer
        Vi3
        Newcomer
        July 18, 2024

        This does not solve the problem. This feature is toggled off in my setting users from Canada still being blocked from attending webinars

        L
        Newcomer
        LN1
        Newcomer
        January 22, 2024

        Having the same problem. The setting for "Approve or Block Entry" was off. Something seems stuck in Zoom's system. 

         

        Solution: I unselected State/Province and added a customized question "What city and province/state are you living in? 

         

        Hope that helps.

        J
        Newcomer
        JRTessier
        Newcomer
        August 31, 2024

        We have encountered the same problem today (August 31, 2024). The list in the State/Province dropdown does not include any Canadian provinces. I can provide a list if it's needed. 

        H
        Newcomer
        hou_gen_forum
        Newcomer
        November 1, 2024

        A solution is to add Country/Region to the Registration fields.  If it's not checked Required, this field can be left blank and the State/Province field will default to US states.  If the registrant enters Canada, the State/Province field will show the Canadian provinces.

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