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Starting yesterday, in every room of mine where the room PC has multiple Ethernet interfaces, the room controller iPad can no longer connect to the room PC.My room PCs mostly have two network interfaces. One standard network with internet access and one local room network to control any display, projectors, etc. The room controller iPads are on the standard network. On the local network the room PC's IP address is 192.168.1.1. It appears as if the Zoom controllers (iPads) are trying to connect to the wrong IP (192.168.1.1) and failing.Is anyone else seeing this? I've opened a ticket, but the only suggestion was to reboot the iPad.

How can I see what the limit is for number of participants for a zoom webinar with my account plan? Under the invitations tab, it says 'Webinar size: 3000 attendees' is this the limit of participants or the limit of registrants or is it the same thing? I assume zoom wouldn't let that many people register if they couldn't all attend. I have 775 registered so far which is more than we have had before so I just wanted to double check they will all be able to attend. Thanks 

I used 'automatic recording' on a meeting using a Basic account BUT USED A CHROMEBOOK DEVICE. I have read that Chromebooks don't record to the device, only to the cloud, but I can not access the cloud recording because I used a basic account. I can not find the recording listed on the 'recordings' section of my account page, but it does have a button that says "Get Cloud Recording" and when I click that, it offers me an upgrade purchase to a Pro plan. My question is: If I upgrade my Basic account to Pro, will I be able to access the cloud recording that was made from the Basic account before the upgrade?

I assigned breakout rooms for our weekly team meeting. I assigned a co-host in the case I wasn't able to start the meeting. Since he was not part of any of the breakout rooms he left the meeting. Once he dropped off the call, it ended the breakout rooms for everyone, even though I was still on the call. Do I just need to remove any co-hosts? Do I have to keep the meeting going to keep the breakrooms open?

Hello, During the meeting, the host just assigned me to be the host when she had to be away shortly and also asked me to record the meeting. I chose to recoding the meeting on cloud. However,  after the meeting end, I have just realized that I haven't signed in using my zoom account. Is there any solution where to find the recording of this meeting at all?? Thank you

This is just a request for Zoom to move the Move 'play sounds when someone joins or leaves' from the 'participants' section and 'participants can chat with' from the 'chat' section to the 'host tools' section on the host end of things. It is super annoying I have to first open the 'participants' and 'chat' sections respectively to then do that. There's no logical reason for that either. They're both tools the host need, so they should be under host tool.

It says "Up to 10 room controllers" in the Zoom Rooms productBut I've been using it for so long, now I want to buy it back for my schoolIf I have 4 locations in 4 different districts, I want to use zoom room to install to Desktop PC for each locationSo I only need to buy 1 Zoom Rooms license and 1 Zoom Pro license (Because I have to buy it before buying Zoom Room), right? 

Staring Saturday October 1st, my account Home page changed to Zoom offers, options and offerings instead of my Meeting start page. I couldn't find how to start my personal meeting on time. What happened?

I'm trying to sync my calendars as described in this help post. However, when I get to the step that says "Tap the Sync Zoom Meetings from calendars toggle to on",  the toggle will not switch on when I tap it. It doesn't matter where I tap on that screen (including of course the toggle itself, but I tried tapping the label as well), I can't get anything to happen. My zoom app is version 5.9.6 (2729).  Help? 

Currently, I want to make ZVA chatbot rule-based whenever end user click on "info A" button, any further question asked will only take knowledge base that has been categorized with "info A" related data. my question regarding this : is it possible program it?if it's possible, may i know how to program it?may i need any prior programming language to program it?

Every time I start new zoom meetings, the recording device is automatically turned on.How do I turn OFF automatic recording?I want to turn it on manually, on sessions that require a recording.I have turned OFF Automated Recording on my Zoom account. (Even did a reset)... but each new meeting still automatically turns the recording ON.Thanks very much.

Hi At random times during my Zoom calls, others users see a series of "stars" streaming on my video as if I were celebrating something. I'm using latest version of desktop app on a Mac mini. Anyone any ideas ?

I simply do not understand why it is so hard to change the voice message on my zoom phone.  EVERY time I go on vacation, it seems to take forever to find out where you do it, but it never takes.  I have gone into the web portal, typed in text, it plays.  It seems to take the changes, but when I call in, it's the old message.  How long is it supposed to take to update?

I have enabled original sound on my desktop client for my podcast recordings. However, does that force original sound for my guest as well? I can't find the answer in any of the FAQs or the Community. The thing I've found is that most guests haven't got a clue about audio settings and if I send them instructions on enabling Original Sound it's just going to confuse them even more. They barely read my clear instructions to use Wired Headphones, so the Original Sound instructions will probably be ignored too. 

Please help! I got this email 3 hours ago.  "Your paid subscription has previously expired. Your cloud recordings are now being deleted from our systems." I forgot to download the recordings of my webinars when I unsubscribed. Are they gone forever, or if I pay for webinar again ($111 / month) could I get them back?Anything i can do to stop my webinars from being deleted? Thank you!@Webinars 

I'm setting up my meeting to make Last Name not a required field, plus I have created a question.  I hit "Save" and when I go to test the registration the question not there and the Last Name is required.  When I go back and "edit" the registration settings it hadn't saved any of my changes.  How do I fix this?  

HelloDoes anyone know how to transfer all recordings from one Zoom cloud to another Zoom cloud? How is it easier to do this? The old account (from work) will soon switch to the free version, and I want to make a paid one in a new account and keep records there

Hi, does anyone know if there is capabilities to customize the immersive view in zoom meetings? Would like to incorporate some branding as well as change the amount of seats to max of 16. 

The custom questions that I add to my registration email for a meeting and save do not appear correctly on the registration form  

Hello I am using zoom to give an english class to one student. We are both using free plan so we should stick to the 40 minutes time limit. And I was wondering when does the 40 minutes time limit actually starts? Is it based on the time when the host starts the meeting or when the participants actually enters the meeting that is already opened by the host? I tend to start the meeting like 4-5 minutes prior before the student enters. So I am concerned I might be wasting the time limit by starting off early.

Hi  I have tried to setup the language interpretation option on Zoom, I have a pro account and when I enable language interpretation I cannot hear from the other party, any way to resolve this matter?

Zoomミーティングしている時、外カメラも画質が悪い

Hello everyone! My team and I have customized the waiting room for our users. But users only see a customized waiting room on computers and mobile phones, and there is no Zoom room on devices. It would be great if the waiting room for these devices could also be customized.

I always find that seeing a cursor fly all around the screen is distracting and annoying.  Even when I try to remind myself not to move the mouse around while I'm speaking, old habits die hard.  Is there a setting that will allow me to prevent my mouse from being recorded as part of a Zoom Meeting or Webinar?  I mostly use PowerPoint for my presentations and would prefer the recording does not show the cursor. Thank you!!

I have a paid account i would like to add my developer to manage zoom meetings account so he can access api information and add sdk to website.. Any suggetions would be highly appreciated