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My older Mac  (High Sierra) is hating version 5.17.0.  It's freezing and crashing. Where can I download version 5.16.10?  HELP!

I ported my office number over to Zoom a few months ago. Since that time I have not been able to access any calls and even more importantly my voicemail. Fortunately most client have my cell number but not all. Somebody please give me some help. There is NO customer support that I can contact. I don't know if there is a plan where I can upgrade for help?

I had an encounter with zoom that concerns me.  Where does one raise an issue or bring up a concern ? 

I teach online dance classes from my home , but as soon as it gets dark outside my video call becomes blurry, and if I turn on the light it still is blurry. Any ideas on what I can do? I use my labtop. Thank you

Hi, company policy is to delete webinars after 3 months so I always have to download them. This gives me separate files for the video and transcript. Can anyone recommend video editing software to piece them back together and, ideally, make the transcript searchable so I can then upload them to our internal file sharing system? Thanks.

First, I have to say, trying to reach Zoom support is a complete nightmare. The worst I have ever encountered with any company. The chat support says my account doesn't have live chat support. But I have the Pro plan which is supposed to. I tried phone support and they said my account doesn't include live phone support and to use chat support. Just going in circles. It's horrible! Anyway, the problem I'm having is just this. I would like to share media - photos and videos from my Photos app - during a meeting. There is no problem doing this on my Mac. But on my iPad I can't find the videos. It's not listed as one of the media types to share. Is there a solution for this? And if somebody from Zoom support wants to contact me about how hard it is to get support I would also appreciate that. Thank you.

Hello,I paid the Zoom translation addon and have some trouble using it. If I am hosting a meeting, it seems to work but whenever I join a meeting, the translation settings aren't available. Is it possible to enable caption translation without being the host of the meeting?Thank you, 

Hello, we have a friend, who ist in austria and later in rumania. We gave her the zoom telephone numbers for both countries, so that she is able to join our video-zoom-meeting, placed in germany.My question is: how much does it cost for her?  She has a german mobile provider and is dialing into zoom by +40 for rumania and e.g. +43 for austria. Thanks for any kind of help or orientation!Stefan from Cologne Germany Europe

Apologies if this is redundant, but I can't seem ti find a definitive answer.Does Zoom block people from recording meetings using QuickTime? I was a participant in a meeting that I did not own/initiate. I tried to record a meeting via QuickTime on my Macbook Pro to reference later.It started recording, then stopped at least once. I stopped paying attention.Anything that I recorded was not saved, unlike other QuickTime recordings.  When I do a "test meeting" with just myself and initiate it, I can record it, but that's just with myself.  

How do I get un blacklisted? I need to join meetings for work and I don’t know what to do, Google does not help and neither does that chatbot.

Can someone please help me.I teach online English using Zoom. I have additional information that I would like to share with my students. This is in an Excel file. I am running Windows 10.I would like to import or copy, or whatever is possible - to get the said Excel sheet into or onto the whiteboard.Can this be done? Much appreciated. Keith.

I purchased the "zoom phone power pack" when I purchased the zoom phone number. I received no info from zoom on how to set that up on my desktop. Does anyone have experience with this? Is it a good tool? How do I set it up? etc.  Thanks in advance. 

Hi... We are receiving webinar registrations that are to be manually approved.  We've selected "Send an email to host when someone registers".  The webinar has been set up with the Licensed account/email, but the Licensed host is not receiving these email notifications.  Also, nothing is turning up in the Junk folder. What are the likely things I may be missing? Thanks!

Can alternate hosts for a meeting (that is scheduled and used for a series of meetings) - go into Zoom settings and change the "Auto Record to Cloud" toggle button? I was certain I had set the meeting to NOT automatically record...and yet I just went in and looked and it was checked. So I'm curious if it was done after the fact or if I simply just missed it.

I have being using Zoom to livestream events at the Birthplace of the Welsh poet Dylan Thomas. While video and speech is OK I have been unable to get any usable sound from musicians. The latest were a saxophone, electronic piano and guitar which were either inaudible or very very lumpy. Audience clapping also cuts out. I can send a short clip if needed.The following is what I have been using - any help would keep me sane! Tongveo PTZ cameraBlue Yeti microphoneAsus Vivobook laptop Windows 11OBS Studio 30.0.2 Sample rate 48kHzVB – Audio Virtual Cable ZoomOriginal Sound for Musicians ON            High Fidelity Music Mode ON            Echo Cancellation ONAutomatically adjust mic volume ONAdvancedSignal processing by Windows audio device drivers OFFEcho Cancellation AUTO

Hello, I have created a holiday schedule for one of our company sites.  I have also created a few call queues under this site. I have a specific call queue that utilizes a different holiday schedule. I am not able to remove any holidays that were created at the site level. Is there any way do customize the holiday schedule for this call queue? If not, would there be a recommended work-around? Thanks!

 Hi!I have the last Zoom desktop client. But there is no blurred background. And I am sure that blurred backgroubd is supported by my computer. Please help how can I fix it? 

Hello, Thank you for your time.I have not logged in my account before joining the zoom meeting ( which means i need to type my name before joining the meeting) and after that, I pressed "record" button for the meeting and the host of the meeting approved me for the recording.  and then we processed our meeting for an hour and then finished so i pressed "leave" cause i though the recording file will be saved in my mobile. However, I can not find the zoom recording now. Please help as it is very important to my family. Thanks

Trying to setup OFF HOOK dialing for a door phone. AKA - hot line phone. It's a Poly VVX 150 telephone. Need it to ring to an auto attendant upon going off hook.I located a configuration file for an older model of Poly, but this series does not like the one I found.Has anyone configured this before with a VVX Poly? Is there a way to configure this in Zoom?

Hello Zoom Community,   I am looking for a solution to automatically play a video playlist in a Zoom Room every Friday at 7 PM. I have administrative privileges in the Zoom Room, and I'm wondering if it's possible to achieve this using the built-in scheduler.   If the built-in scheduler does not support this functionality, would it be feasible to use a Linux script along with RTMP streaming to accomplish the same task?    Any insights or suggestions would be greatly appreciated!   Thank you!

Hello,I have subscribe my plan with Google Play, but my personal details for invoice are incorrect. Google PLay said to me that the cannot change for previus invoice. There is some way I could change trought Zoom?How can I change my subscription from Google Play directley with Zoom? I have to wait until the end or I could do now??Thanks,Carola

Hi, I started a recurring meeting (weekly) with registration of the participants the first time they join. So far so good. Everyone registered and got an e-mail with the JOIN-button.But for the next meeting, I want to send them an e-mail with the direct link, in case they cannot find the first e-mail or do not know it's the same button. So I was looking for the url to the meeting, but I can only find the link to the registration... Where do I find the link to invite someone who is already registered? Or is there something I miss about the way the registration works? Thanks a lot!

When starting screen sharing, only the new whiteboard comes up (classic does not appear despite settings as described in the support) and "Switch on Share sound" and "optimize video"are grayed out and cannot be turned on.Compared to classic whiteboard where audio and video were possible this is a major drawback.!Any help? 

Hi all, I read the June Update notices and discovered an AI update to ZOOM regarding supervisors in the Contact Centre environment being able to undertake Automated QA using AI within Zoom. I cannot find any specific guides for this and seeking if anyone is using this and if it is valuable.Sounds amazing if it works. Regards Greg

I have been using Zoom for years and I have never had an issue connecting with my computer audio. Now, when I join a Zoom call, my computer audio is connecting with the speaker but not the microphone. I do not know how to fix this problem. Can someone please advise?