Solved

I had a recurring link for Zoom meetings within our faith community.  I had meetings scheduled out until the end of 2024 or into 2025.  These meetings are no longer showing up in Meetings tab under upcoming or previous.  I do have the meeting ID.  Is there a way to create new meetings under this same ID for the future? 

I added a permanent Zoom room background, but now I don't remember how I did it, and I need to remove it. Can someone please assist me with how?I really appreciate any help you can provide.Mick

Hello, The microphone is not working in the Zoom room due to t the Microphone - Source is set to HDMI (USB Capture HDMI) The other options are NOTavailable to designate the Micorphone to the source. We use the logitech meet up in the zomm room Thank you

Hello, I'm trying to change my setting as an admin to allow my users to share whiteboards with external users but I do not find where to do so.

I'm looking to host a webinar where the beginning introduction will be live.Then I need to play a recorded video in between, and then a person will come on camera and speak live.The video to be played in between should not be screen sharing. Can I upload a video for this?Can this agenda be done?

We recorded a Zoom meeting yesterday and the recording doesn't show in our cloud or local recordings. After looking around our account for a solution,  the meetings tab still shows the "start" button, as if the meeting never occurred. We had the meeting and we know that it was being recorded.  Has anyone experienced this of know how we might locate our recording?  Thanks!

how do i make an attendee a co-host on a zoom meeting? 

On launch today, app updated to 5.17.11 on MacOS Video works on FaceTime camera and on connected Insta360 Link camera.Freezes when select Snap Camera (rely on filters)Worked fine until this morning.Even tried reverting to 5.17.10 and did not work

I’m hosting Zoom sessions on my 8th generation iPad (software version 15.2.1, if that applies).   I can’t find a way to set up breakout rooms.  Can I do this?  If so, how?

Would love to see an option to schedule opting in or out of a call queue. I already use business hours, which is great! But I normally work in my office in the mornings and I'm out in the field in the afternoon. I don't want to receive calls from the queue while I'm out in the field, but still need to receive calls to my extension. Currently I'm switching it manually, but I often forget to opt in or out, potentially missing calls.

Currently, the zoom timer app superimposes a clock onto the camera of the host when activated.Yet when the host turns camera off - For a break - the visual clock disappears. As many hosts will be using this for breaks/lunches/exercises where they will want to decativate their camera - It would be useful to keep displaying on the blank screen of the host.  I am aware it still displays in the top right corner - But that is insufficent as a visual nudge or cue to the audience.   

The AI Companion icon appears in Meetings, but not in Webinars. Our license is for Zoom Professional.

I promise I have tried to search for the answer to this. I can't find a clear answer. There are a few different kinds of chat in Zoom, and a few different settings that control retention. So to be as specific as I can: On my computer in Zoom I have been chatting with people for years. Private encrypted chat. Not a group chat. Not a channel. Not chat in a meeting. Not private chat in a meeting. Advanced chat encryption is enabled at the account level for all users. In several of these chats I can scroll back approximately 10 months ago. Where is this 10 month retention period defined? Can I change this at the account level? (for all my users) Is this chat history stored only on the device? If so how come I can see it on another device? For example on my smartphone I can see the history of these chats that happened on my computer. thanks

Hello, I have a user who has marked all notifications in the Activity Center as read (both individually as well as using the triple dots and marking all as read), but each day her notifications come back as unread. I believe that they are reappearing after each time the application is reloaded. This is in the Zoom Phone System section because this only seems to be happening with Zoom phone notifications specifically, Voicemail, missed calls, etc.  I don't see any real settings we can change regarding the Activity Center Notifications besides allowing specific notifications into that area. We want these notifications to appear so the user will know that they have calls to return or voicemails to listen to, but how do we prevent the activity from returning after it has been marked as read? I have talked with this user and they have just updated to the latest version of the Zoom Workplace Client (6.2.3). She had marked all of the notifications as read, then updated and

I have zoom pro with caption translation add-on. It works when I create a meeting and host it. However, it does not show up if someone else creates meeting and then assign host permissions to me in the meeting. Now I am the host of the meeting but the translation doesn’t show up. Do you have a solution for this?

Hello everyone, Myself Julio Herrera from Via Dei Velutini, Italia, I’m currently using Zoom on my Linux machine and having some trouble with the screen sharing feature. I was wondering if anyone here has experience with sharing their screen on Zoom while using Linux and could offer some guidance.

We created a worksplace pro account with licenses. If we invite Other users who also have a basic or work place pro,  will they lose their zoom schedules and their own recordings they have on their account? Will their zoom schedules and recording tranfer over after their license gets merged / upgraded with our account?  

I cannot get the reports for all meetings that have taken place ... I really need them to check the attendance on those meetings The option keeps thinking and it is not working.

Good morning! I'm new to the app. I use the Linux operating system. I adjusted the webcam and microphone settings accordingly. I'm not getting feedback from my voice on the arcane usb condenser microphone. I have a meeting, how can I resolve this problem with you. What kind of microphones work? Thanks! 

I need to have a zoom call while I'm in Italy with people in the USA.  I'm not sure if this is possible, but does anyone have any  suggestions for success.  I'll problally be around the Tuscany area when this happens.

Hello,  I am recording two events on different days. Could I create one Webinar link and use it for both occurrences?  10/23 from 12 pm - 6 pm 10/25 from 10 pm - 1 am @Everyone  Thank you all in advance!

Good afternoon. Are video calls automatically recorded if you only have a basic account? I didn't intentionally try to record a meeting earlier today, but I'm hoping that there is a way to retrieve a video from earlier today. Any insight to how I might locate a video is appreciated. Thank you! 

In Zoom Events, if you set up a Single Session (full) Event  - am I correct in thinking there is no lobby chat facility or countdown timer? And that this is only available on multi-session events? I'm wondering if it's a problem on my account or if its not featured.   Thanks in advance

Hello,  I'm having a strange problem with an external microphone from Røde and Zoom (Meetings and Webinars).  My voice gets a somewhat robotic effect, it sounds a bit like i'm running it through a flange effect. This only happens when I use the Røde Mic, and it only happens on my M1 MacBook Pro. I've tried »everything«:- the microphone works well with other software, no distortion there- the microphone works well with other computer, even with an iPad- when i use the computer's built-in microphone, it sounds ok. - it only started this year; i've been using this microphone since 2022, and old recordings sound fine. - i've reset zoom, uninstalled and reinstalled zoom, tried different adapters (the microphone is USB-A, my computer has only USB-C)- i've played around with the audio settings in Zoom, eg. using original sound, turned off automatic volume, fiddled with echo cancellation, etc. - i've used different audio outputs (usually headphones, but also

I haven't found a clear answer, so, I am hoping someone can help (and that their response can help others): I recently signed up for the Zoom US & Canada Unlimited plan for my small business.I paid for one licenseMy business partner and I would like to set up the Auto Receptionist so that if someone dials our Zoom phone number, they can get routed to either my or my partner's cell phone based on which option they choose. This way, each of us can have separate extensions listed on our business cardsTo make this more visual:External caller calls Zoom phone number -> Auto receptionist responds and says "Dial 1 for Person A or Dial 2 for Person B" -> Externall caller dials 1 and call gets routed to my cell phone number (NOT the Zoom mobile app)Question: Besides the charge from my cell provider, will Zoom also charge me (either through a single fee or metering) for that call forwarding service? If yes, what is the fee and where can I read more about it?