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Pmac2
Newcomer
October 31, 2024
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Assigning a ported number question

  • October 31, 2024
  • 1 reply
  • 6 views

Hi,

 

My porting order was completed today and I want to use it with my Zoom Workplace app. I have been in the administrator settings, but I cannot assign it to myself or any other extension. I have 2 licenses, but only one phone number available, which is one that the system generated. So I have two users, but only one phone. What am I doing wrong here? I tried searching and the chat agent, but I am getting nowhere and my company is not receiving calls!

Best answer by Eliot

hi pmac2,

 

Your ported number probably got assigned to your Main Auto Receptionist.  please check.

 

you can change the "Route To" option to route calls to a user (you) or a call queue.  this way you will get calls to your business number. 

 

From what I read, porting existing numbers appears to be included in Zoom Pro Plus.

Port existing phone numbers or purchase new ones (DID)

https://zoom.us/pricing/zoom-phone?bundle=proPlus

 

Getting SMS implemented requires some additional work:

Setting up SMS

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0069635

Using SMS

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0059932

 

thanks,  eliot

1 reply

E
Community Super Champion | Partner
Eliot
Community Super Champion | Partner
October 31, 2024

hi pmac2,

 

please take a look at porting numbers and customizing main auo recepionist in this support article.

Getting started with Zoom Phone (admin)

 

if that does not help, please provide some additional information.

where is the number you ported assigned, i.e. to a user or to the main auto receptionist?

what do you mean you have two users but only one phone, i.e. you only have one desktop app, you only have one telephone number (the one you ported) or something else?

can you make outgoing calls?

if you call your company what number are you calling (the one that you ported)?

What happens when you call your company, i.e. nothing happens, the call goes to voicemail following some message?  what is the exact message?

 

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

 

thanks,  eliot

 

    P
    Newcomer
    Pmac2Author
    Newcomer
    October 31, 2024

    Hi Elliot,

     

    I have looked through the article and perhaps I may have misunderstood the licensing. I thought that with my subscription (Workplace Pro Plus) each user would have a phone number that can be used through the app. Maybe I was wrong and that is what is happening?

     

    I have no ability to assign the ported number to any user. When I went through the steps of assigning numbers, nothing came up in the list. I went ahead and bought another number which was able to be assigned to the secondary user.

    I can make calls with the ported number using the primary user login, but when I try SMS it says that no number has been assigned.

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