my camera not working

Forum|Forum|3 years ago
November 28, 2022
7 replies
9 views

2 weeks my video disappeared and now it is a black screen with a slash through a camera. I have uninstalled, reinstalled several times. I have checked camera settings in windows - which allows. I have even updated my camera driver for my laptop. Still not working and cannot get any answers. Help!!!!!

Best answer by Jameswalter

Restart your computer. If Zoom video or camera still freezes after a restart, uninstall the Zoom client and reinstall the latest version from our Download Center.

Regards,
James

J

JameswalterAnswer

Newcomer

Restart your computer. If Zoom video or camera still freezes after a restart, uninstall the Zoom client and reinstall the latest version from our Download Center.

Regards,
James

A

astarte

Newcomer

i have tried all that and still have same issue.

F

Frank_TB

Community Champion | Customer

Hi,

Try pressing the F8 key.

Regards

If my reply helped, don't forget to click the accept as solution button!

J

Joannephil

Newcomer

I am having the same issue. I have uninstalled and reinstalled. I have turned comp on and off. Has been this way for weeks now. I can see and hear others in meeting however my screen is just black. Camera and video are working

S

Squirreltech85

Newcomer

I can't find ANY help for my same issue!

D

dbell296

Newcomer

This happened when I upgraded to Zoom Workplace. Nothing like paying a monthly fee to not have all the options available 😞

M

MikeT1

Newcomer

just restart computer

D

dbell296

Newcomer

I recently upgraded to Zoom Workplace and now my camera no longer works. I have tried the multitude of suggestions offered by both Zoom and Microsoft. No luck and of course, cannot get a human to respond.