my camera not working

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2 weeks my video disappeared and now it is a black screen with a slash through a camera. I have uninstalled, reinstalled several times. I have checked camera settings in windows - which allows. I have even updated my camera driver for my laptop. Still not working and cannot get any answers. Help!!!!!

J

JameswalterAnswer

Newcomer

Restart your computer. If Zoom video or camera still freezes after a restart, uninstall the Zoom client and reinstall the latest version from our Download Center.

Regards,
James

J

JameswalterAnswer

Newcomer

Restart your computer. If Zoom video or camera still freezes after a restart, uninstall the Zoom client and reinstall the latest version from our Download Center.

Regards,
James

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A

astarte

Newcomer

i have tried all that and still have same issue.

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F

Frank_TB

Community Champion | Customer

Hi,

Try pressing the F8 key.

Regards

If my reply helped, don't forget to click the accept as solution button!

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J

Joannephil

Newcomer

I am having the same issue. I have uninstalled and reinstalled. I have turned comp on and off. Has been this way for weeks now. I can see and hear others in meeting however my screen is just black. Camera and video are working

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S

Squirreltech85

Newcomer

I can't find ANY help for my same issue!

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D

dbell296

Newcomer

This happened when I upgraded to Zoom Workplace. Nothing like paying a monthly fee to not have all the options available 😞

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M

MikeT1

Newcomer

just restart computer

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D

dbell296

Newcomer

I recently upgraded to Zoom Workplace and now my camera no longer works. I have tried the multitude of suggestions offered by both Zoom and Microsoft. No luck and of course, cannot get a human to respond.

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