Black rectangles when sharing screen | Community
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Newcomer
August 17, 2023
Solved

Black rectangles when sharing screen

  • August 17, 2023
  • 2 replies
  • 10 views

Hello, group, first time that I write here. I'm having trouble sharing a screen in a zoom meeting. Participants see obstructing black rectangles on the screen. I honestly don't know what to do anymore. Here I attach an image.

Best answer by HOST_A1

While you are at the meeting, switch between these options until the problem disappears.

 

What you called as problem, was my ‘goal’.

so, i suppose that clicking at legacy operating systems would not be he solution for you. 

 

2 replies

Community Manager
August 17, 2023

Hi @key12de welcome to the community! I believe the setting 'capture with window filtering' is what is showing these. 

 

On the desktop client go to Settings > Share Screen > Advanced > Screen Capture Mode and select 'Auto' to see if that helps? 

key12deAuthor
Newcomer
August 17, 2023

No, that solution didn't work for me bro. It was already configured that way.

Besides, I get this message when I share the screen:

"I have to move the screen away from the shared application" I don't know what you mean.

In other laptops the zoom works very well for me, but the problem is in this laptop being the newest of all...

Newcomer
August 17, 2023

After 3 or 4 August, THE SAME PROBLEM HAPPENED TO ME.

 

I had it set as the gentleman above (i wanted it that way), but suddently, MY PARTICIPANTS could see everything I had over the shared screen content. is this a bug? I now changed it to "Legacy operating systems' and it works.

 

SO SO SO FRUSTRATING. If anything like that happens again I'm going away from Zoom.

 

charge me 5-10 dollar more/month, but give me customer support........!!! Not everyone has the time to learn evreything about zoom meetings................

key12deAuthor
Newcomer
August 17, 2023

Could you solve it? I changed it to "Legacy Operating Systems" do you mean this option attached below?

HOST_A1Answer
Newcomer
August 17, 2023

While you are at the meeting, switch between these options until the problem disappears.

 

What you called as problem, was my ‘goal’.

so, i suppose that clicking at legacy operating systems would not be he solution for you.