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Paid account limits session to 40 minutes

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Why is my paid account suddenly limited to 40 minutes. Before now it was an unlimited time.

Dan_ZoomSEAnswer

Employee

Hello @Chris6414 ,

Per http://status.zoom.us there has been an issue identified that is impacting some paid users reverting them to Basic. Support is working fixing this now. Hopefully this will be resolved for you sooner than later.

If this has answered your question, please click the Accept as Solution button below so that others in the Community may benefit as well.

Thanks!

C

Chris6414Author

Explorer

Replying to my own post, here. By some magic I managed to get to tech support and they helped me assign my license to myself as a user in "User Management" via web portal . No explanation why this never was an issue in the past, but that's okay. I'm happy to have the issue resolved and pass it along here.

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Dan_ZoomSEAnswer

Employee

Hello @Chris6414 ,

Per http://status.zoom.us there has been an issue identified that is impacting some paid users reverting them to Basic. Support is working fixing this now. Hopefully this will be resolved for you sooner than later.

If this has answered your question, please click the Accept as Solution button below so that others in the Community may benefit as well.

Thanks!

Translate

C

Chris6414Author

Explorer

Thanks. This makes more sense than their telling me it's not an issue and that I needed to make myself a User. I appreciate this better explanation. The fix they suggested allowed me to schedule a longer meeting but if it fails I'll know to go back to them and insist on a fix.

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L

Livingston

Explorer

Thanks for you post. I think I'm having the same issue. Got the pro license a couple months ago and just hosted first meeting which stopped after 40 minutes. Can you give a little more detail about how you "fixed" the issue? The account, of course, has an owner (me), and I set up an admin and a user. I used the admin role to schedule and host the meeting that timed out. Looking at the roles, the owner is shown licensed, but the other two show basic, and can't be changed to licensed because it "requires another license".

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D

Darci1914

Newcomer

I am having the same problem. I have a paid account, but the 40-minute time limit pops up.

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T

Thuyk_Lynk

Newcomer

dạy học onl

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K

Korozaki

Newcomer

Hi there, I have paid to upgrade licenses but still my account as basic.

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Z

zgwstores

Newcomer

I have the same issue. Very frustrating to pay for the service as a loyal ZOOM customer for years, and than my "big" meeting gets interrupted after x minutes. Been going on for months now.

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J

jennifer08

Newcomer

This has happened to 3 different accounts/paid Business licenses within our organization for the past few months. Zoom, what's causing the delay to resolve this issue?

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M

Memaedwards1987

Newcomer

I have also had the same issue for months and can't get a hold of anyone via phone support.

How do we fix this issue? I can't keep getting kicked out at 40 minutes. If that's the case, I'd like my money back for the months I have paid for an upgraded account and not being able to use it!

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W

wbrown

Newcomer

I am having this same issue. My account is registered under an Admin and I use the account under my name as the licensed one. I am using Calendly to schedule meetings. I am having meetings consistently reduced to 40 minutes even though I am subscribed under a Pro account.

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N

NILjarbys

Newcomer

How many times support has to work fixing the issue of reverting payed accound to basic?

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