Newcomer

Solved

Error message: Update Required: You must update to the latest version of Zoom to join this meeting.

Forum|Forum|3 years ago
February 7, 2023
6 replies
7 views

I tried logging into a webinar and got an error message saying "You must update to the latest version of Zoom to join this meeting." It looks like I have the latest version (I'm able to log in and send meeting invites) and, at any rate, don't see a way to update it. Can anyone help? TIA!

Best answer by Frank_TB

Hi,

Did you complete uninstall Zoom from your computer and then try to re install with the latest version of the Zoom desktop client?

Regards.

F

Frank_TB

Community Champion | Customer

Hello,

what version of Zoom are you using?

Regards

P

PageLeggettAuthor

Newcomer

Thanks for your reply. I'm not sure what version -- how would I find out?

F

Frank_TB

Community Champion | Customer

Hello,

This Zoom support article explains it well.

https://support.zoom.us/hc/en-us/articles/201362393-Checking-the-Zoom-version-number

Regards.

If my reply helped, don't forget to click the accept as solution button!

P

PageLeggettAuthor

Newcomer

Thanks so much for offering to help. When I click on my profile pic, nothing happens except I have the option to log out. From the image on the help pg you sent, it looks like it's showing Zoom on a mobile phone. I don't have Zoom on my phone. I have it on my Windows laptop -- and I can't find any instructions for updating that or verifying the version of Zoom I have.

F

Frank_TB

Community Champion | Customer

Hello again,

if you scroll down the page I linked to you’ll see three links for instructions for Windows, Mac and Linux.

Do you have the Zoom desktop client installed?

Regards

If my reply helped, don't forget to click the accept as solution button!

D

danpricepolaris

Newcomer

I am also asked to upgrade and the message further says "Contact your IT Administrator..." Small company here with no Admin for that. Also have issues seeing my version, clicking on my profile pic offers no clue. Was able to download the latest version but trying to run it brings the same message, that I need to upgrade and contact my IT

F

Frank_TBAnswer

Community Champion | Customer

Hi,

Did you complete uninstall Zoom from your computer and then try to re install with the latest version of the Zoom desktop client?

Regards.

P

PageLeggettAuthor

Newcomer

Frank!!! It worked!! I didn't realize I had uninstall the old version. You are a genius. Thanks for sticking with me until this was solved.

P

PageLeggettAuthor

Newcomer

I feel your pain, Dan. I still have not gotten this issue resolved, and it is seriously impacting my freelance writing business. I don't have an IT administrator, either. I think (?) I downloaded the most recent version of ZOOM, but I am still unable to log on. Clicking on my profile photo does nothing but pull up a dialogue box from which I can exit Zoom. Have not been able to find a workable solution for this issue. Please let me know if you do.