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Hi everyone,We are currently using LearnWorlds for our e-learning platform and upload our recorded sessions directly to the Zoom Cloud. Despite recording in 1080p, the video quality often appears blurry and pixelated across various devices.Here are the main issues we are facing:Blurry and pixelated replay sessions, even though they are recorded in 1080p.No option for learners to adjust video quality in the video player settings on LearnWorlds.Considering using a DSLR camera for recording sessions to improve clarity.Can anyone provide advice on how to enhance the video quality? Are there specific settings or best practices we should follow when recording and uploading videos to Zoom Cloud?Thank you for your help!Best regards,Désirée 

Is the subscription period listed on the invoice in US time?

I don't know why I am not getting transcripts.  I have recordings, I get the email with the link for that, but I never get the email to access to VTT file, nor do I see any VTT files with my recordings.  What am I missing?

Recent versions (currently running 6.1.1) of the Zoom application (both .deb and .rpm packages) took over window decorations. Specifically, they took over the window title bar and its pop-up menus. It is a problem with the main window, as without special shortcuts, one has no place to grab and move the window using a mouse or trackpad. It is a problem both in the main and meeting windows, as I no longer have access to the window manager's functions, like "Always on top," which are especially handy for the meeting windows. Interfering with standard environment features that users are accustomed to is not a winning strategy and is a questionable interface decision. May it be that I missed how to re-enable the old interface? Currently on Fedora 40, Wayland, Gnome 46.

We have most of our employees on a soft phone using the desktop app, with maybe 10 users on Deskphones. When I create a Paging group and only have softphone employees, I get "Sorry we are unable to complete your call....". When I put someone with a deskphone (VVX250) it rings to them and the message is played after pick up. So I have a few questions: How do I get paging to work for those on a desktop app?How do I get it to page out to the deskphone and not have to wait for them to answer? 

During a video conference the light of my camera stays ON but there is no video. I checked the app camera and it is working, but not in a zoom conference. Can anybody help me?

Hi,I have a Whiteboard which contains multiple locked objects. I want to be able to select several of them in one go and unlock them in one go. How do I do that? As far as I can tell:You can only select one locked object at a time and unlock it. Painful.You cannot select multiple locked objects even by selecting them individually. Frustrating.You cannot select multiple locked objects even by dragging around them. Frustrating.

As an admin, can I delete cloud recording data which has been created by other members?

I had a meeting today that I recorded. However, in a rush after the meeting, I closed all of the tabs which included the downloading of the recorded meeting to my computer. How can I recover that recording to review? I would appreciate any information. Thank you very much.

Hi everyone, I hope you’re doing well! I’m currently experiencing audio issues while using the Zoom app during meetings, particularly in conjunction with edge computing environments. Participants often report difficulties hearing me, and I also encounter delays in audio transmission. I’m wondering if anyone else has faced similar issues and what solutions you might recommend. Are there specific settings or configurations I should consider to improve audio quality during my Zoom meetings?Any insights or advice would be greatly appreciated! Thank you in advance for your help! Thanks!Ederson

Hello.  I am on Version: 6.2.0 (1855) and when I try to share my screen or a document with my meeting participants, I get a black screen.  I can't see anything and neither can they.  The only thing I can share successfully, is the Whiteboard.  Any ideas?

Is it possible to host a simulive and then invite participants to breakroom if there are questions raised during the simulive?

Hi my name is Abby and I am hard of hearing and I've been trying to find a way to have an ASl interpreter on  zooms because someone told me that is a thing and I can not see to find it and its really annoying me because I don't understand what people are saying to me when they are talking

I upgraded to zoom pro and got charged but my account still says basic. Please can someone tell me why is this happening and in how much time it will get updated Its been 24 hrs already

I am trying to get payment receipt under a former employee account.He is no longer in the company so I don't have access to his account to look up the receipt.Is there anyway that I can get it? 

How can I access the full transcript, not just the Meeting Summary? 

My last few Zoom meetings with a friend - he initiates and I join - his video is completely pixelated. He sees my video clearly, he sees his own camera clearly. I have tried uninstalling Zoom and reinstalling, changing HD to Non HD settings on both ends - no change.     

I have a new laptop, Dell 12th Gen Intel(R) Core(TM) i7-1255U   1.70 GHz, using Windows 11.Sharing music is not working. I've tested microphones, speakers - they work well when using them generally, no issues with playing music when not on Zoom.But when I'm on Zoom, sharing sound, the music comes in and out and mostly disappears. I've tried mono and stereo and other settings, makes no difference.The issue also occurred when attending an event with music and voice. When the person was speaking the sound on Zoom was fine, when music was played it was terrible, in and out and disappearing. I know how to share music, have done it heaps of times on previous laptop. Used two different music programs, same issue (iTunes, Windows). Assistance greatly appreciated. Thank you.

I use a Livetrak L-8 sound mixer. It is connected to my desktop (HPZ440 workstation). For Zoom Meeting, I lead songs using a microphone and a guitar. They are connected to the L-8 sound mixer so that my audience can hear my singing and guitar clearly. I use ethernet to ensure stable connection. I have a 1Ghz fibre broadband subscription.  I was told that sound mixer is the best approach, but I have failed to get good sound to the participants of the meeting. The vocal is scratchy and the guitar sound is choppy and at times inaudible. I have already selected the original sound (see attached screenshots) In fact it is worse than when I was using the TASCAM recorder/mic as a single audio input, directly connected to my desktop. Can anyone advise if there is something that I have missed? Thanks.

Hi all, I have several recurring meetings with no fixed date enabled.  Today I logged into my meetings and saw that they were all renamed: "Zoom Meeting" instead of their individual meeting titles.  The ID's are still unique, but I don't know which meeting is which. I tried to change the title of the mysterious "Zoom Meetings" and my ability to do so is greyed out with a message to ask my admin if I'd like to make changes.  As the owner and only user of the account I AM the admin.  Any thoughts as to what is going on and how to fix it?

Users are requesting a way to distinguish an incoming internal call (a call from an internal user) vs. a call from an external number. Is there a way to set a different ring tone for a direct call to someone's extension vs. a call to a call queue?

Had a horrible experience today with Zoom and I'm working to avoid repeating that experience.Seeking how to access registration report and resend and access confirmation emails.Using Zoom version 5.17.2 (both Chrome and Opera on Windows 11)As today's session was getting started, I received several emails asking me to allow registrants to enter. Inside the meeting itself, I could find no way to allow entry. Later, I discovered this is supposed to happen outside the meeting and prior to the start. (why not from within the meeting?)For tomorrow, I've uploaded a csv with all the names and email addresses. Uploading worked beautifully. Yet, when I attempt to generate a Registration Report, the system searches for the date and finds nothing. The meeting is listed in My Meetings, but the Report generation interface states 'no data' for the meeting ID or the date of tomorrow's meeting.I searched for how to resend and access confirmation emails. the short version is 1. sign in, 2. go to Me

hello i have to attend 20 hours worth of classes over the weekend each class is 4 to 8 hours long. will the 40 minute limit kick me from the class?

I have updated my zoom app to version 5.7.5 (1020). I hid my zoom channel and I am unable to unhide it. Some of the channels show up when someone is added or someone sends a message in it. I searched for the solution on google and they work with older versions of zoom. Link-How to Hide or Unhide Chat in Zoom - YouTube .I figured out how to bring back the external contacts on my contact list, but not the channel. I even tried to exit and then open the app, it did nothing.

Hey All, There's been previous posts with this question with no answer that I could find - still getting this error on the newest Zoom plug-in, 5.14.10.876. This is happening only about 10% of the time and will reset the description back to default. We've seen this both while updating a meeting description after it's created, and even when opening an existing meeting, not making any changes, then closing. Need to get a fix going for this, I look forward to what people think!