Products

How are folks handling call status tracking when using call queues to route call forwarding?  The company I work for has this insane idea that a call should never end up in a voicemail box, yet there is nothing setup to allow callers to wait for the next available representative.  This causes managers/leadership to get worked up whenever they call someone and the person they are calling does not pick up and others on the team are not able to pick up so they end up in a voicemail box. Example: Our typical configuration is as follows for a 5 person team: all members of the team have direct dial numbers.  If person 1 is called, their phone rings first.  If person 1 is unable to answer, the call forwards to a call queue containing all 5 members of the team (including person 1).  If all 5 people are unable to answer, it will route to the original callee's voicemail box (person 1 in this example).  The same configuration is true for all 5 t

We were running Zoom Video meetings and a few of our participants would use the Zoom Dial in number to access via phone because they did not have access to video.  When they would dial in they would be asked for 1) Zoom Meeting ID# 2) Participant ID 3) the meeting passcode.  This feature worked seamlessly for our phone participants for over a year. Recently this all came to an end. Now when they dial in they enter the meeting ID (Which has not changed) and receive this message..."This Meeting Does Not Allow Phone Dial In" and then the line disconnects. Nothing has changed on the admin side. All settings have been the same for over a year. Any suggestions on what may have changed to cause this?

So the latest Zoom update to the meetings has the private direct messages from participants to host open in seperate tabs. Previously, all messages, irrespective of public or direct would appear on one screen in a list. However when conducting classes where only questions can be asked from the teacher directly and no public nor private chat, this is extremely annoying. Especially in classes with many students, each time a new message comes up, it's required to go to that person's tab to read it. Is there a way to revert it to the old way, where all messages comes in one screen?Thanks in advance

I have a scenario where 2 laptops are in the same space, one is hosting and the other is presenting a video with audio. The hosting laptop is connected to the room system, so any audio coming from the host computer will be amplified to the room. This includes any audio that the presenting laptop screen shares.   So to avoid an echo, it would be ideal for the presenting laptop (MacBook) to screen share with sound, but not output audio to the laptop. I want the laptop to only output audio to Zoom. But the volume of the screen shared audio seems to be tied with the laptop output volume. If I mute volume output on the MacBook, the screen shared audio is muted. In the Zoom meeting if I "Leave Computer Audio" the audio is still heard both through the laptop speakers and the screen share.   What I really need in Zoom is a "Select a speaker: None" option. The fix right now is to plug in headphones.   Is there a way to screen share wit

Hello everyone, Is it possible to recover meetings, clicking on the respective links that have expired?I remember having converted a zoom meeting to an .mp4 archive, two years ago.  That conversion was before its expiry date and so I managed to have it at my disposal, even now, having saved it in the 'Downloads' section of my computer.In the case I am describing now, the expiry date is over and, moreover, I don't remember exactly how I did that conversion, the only thing I remember is that I pressed the 'download' button at the archive and it was saved in the 'downloads' section as an .mp4.Now this 'trick' doesn't work anymore. If there is some other solution, I would be glad to know. Thank you

I am very frustrated. I teach an online lecture on art history. In the past, I augmented my lectures with different media. I was able to play sound from my Spotify and YouTube accounts, and I successfully embedded my PowerPoint presentations on Zoom without issue. Now I cannot do this, at least not consistently. Zoom's help site says:  "select SHARE SOUND"However, when I do NOT have a SHARE SOUND option!I ensured that my sound settings were set for my MacBook Pro—still nothing. I'm beyond frustrated because of all the work I have put in. Does anyone have advice? It does not say I need an update (I did one recently)

Hello,  for about a month I am struggling with this issue.  Before that, I never had this problem.When the host plays an audio or video, the music is filtered out, while the singer's voice I can still kind of hear, though. I tried all possible settings and all possible combinations.  Also, on my Asus Vivobook (which I ended up updating (Windows, audio, ...) but the problem still persists.Last week, I fiddled around again with the Zoom audio (additional) settings, and the problem seemed solved. However, with the next song that was played, the problem arose again.  I have daily Zoom sessions with music in the background. So this is a very annoying problem.  Any suggestions?

We have created an App called  DFS_RTMS_APP, we have added events as RTMS_started and RTMS stopped as shown in the screenshot . When we added other events related to meeting like meeting started and meeting stopped these events are getting captured in logs but when we check the logs rtms started and rtms stopped is not getting triggered..This was working until friday and we tested also but since yesterday these RTMS events are not getting triggered . Please let us know if we need to trigger any settings change for this to work .

Issues with Metro Bundler After Integrating Zoom Meeting SDK in React Native (Android)Hello,After integrating the Zoom Meeting SDK into my React Native Android project, I encountered the following issues:Metro Bundler is not working properly, making it difficult to debug or run the app.Changes are not reflected in the app, even after restarting Metro and clearing the cache.

I have used Zoom for most of my 184 Keynote shows. Tonight, I was not able to show my file as a single-screen/slide. It showed the group the Presenter Screen - with the Next Slide showing. Something changed - not as intuitive as before. Also - Share Computer Audio. I find it. I click on it. I chose Mono. But my audience never heard the audio clips. THAT really is annoying. I see no difference in my local screen between NOT sharing audio and sharing audio. Zoom for Mac. Upgraded this afternoon to the latest version.  Clint Bradford 

How can I contact Zoom Support to get ‘Meeting chat - Private group messages’ added to my ‘In Meeting - Basic’ settings?

Hi,I recived, and clicked, following link at Linkedinhttps://us05web.zoom.us/j/8907(some extra signs)mFs.1 some download poped up, just for a second however I haven't done any actionmoreover there is nothing in downloaded filesas full as offline microsoft defender scans are cleanDid I just got phished?

Hi, I have a problem with a share screen during a meeting. I use three monitors for my desktop PC, and when I want to share screen and try to choose screen 2 or 3, it does not appear. Also, I try to go to the advance for screen portion. It is not there. There are no options for that. Previously, I used to have them; I am trying to understand why these options are now missing under the share screen.  I tried to search under Zoom Help and couldn't find information to resolve this problem. I uninstalled, restarted my computer, and closed and opened zoom, but nothing changed.  I resort to this now with the community for Help!  Appreciate it if someone familiar with this problem could provide some guidance! Thank you  Best regards,Fareez

HolaNosotros tenemos actualmente el plan Pro y queremos hacer una reunión con traducción simultanea, no tenemos una persona que haga la traducción, ni tampoco nos sirven los substítulos, Lo que queremos saber es si es posible que yo por ejemplo hable en inglés y los usuarios puedan escuchar la traducción en ucraniano, pero sin que haya una persona que lo haga, sino a través de zoom de forma automática. Si el plan que tenemos (Pro), no nos sirve nos gustaría saber con que plan sería posible hacerlo. -------------------------------------------------------------HelloWe currently have the Pro plan and we want to hold a meeting with simultaneous translation. We don't have a person to do the translation, nor do the subtitles work for us. What we want to know is if it is possible for me, for example, to speak in English and the users can listen to the translation in ukrainian, but without a person doing it, but through zoom automat

in getting ready for a zoom meeting I had 'camera disabled' once zoom started on my windows 10 desktop that uses a USB webcam.   Seeing 'disabled' I started checking permissions of the browser (duckduckgo and chrome).  I had recently changed from Norton 360 to bitdefender -so I went through all those settings.  I next went to 'settings - devices' because I thought well maybe the camera quit working or a reboot was required.   Device wasn't listed.   Trace cable to webcam - it is unplugged.   If the zoom application simply said 'camera unavailable' or 'camera not present' then I would have check it first.  Since the application said 'camera disabled' someone with decades in the trade assumes that something is blocking access to the camera, but the system knows the camera is plugged in. &

I have 2 regular recurring meetings - one every Monday at 11am, and one every Wednesday at 6pm.  Today I discovered the meetings are no longer showing up on my list of upcoming meetings.  There's nowhere to start the meeting from.  I could recreate it, except the meeting link has been published  a number of places as they are regular office hours for virtual students.  If I find the link (like, that I sent out via email to a student in the past) it lets me start it and recognizes I'm the host, and all is well.  But how can I get it back to showing up in my list of scheduled meetings??

How can I integrate Zoom for Mac with iCal so that when I schedule a new meeting using the Zoom app, it automatically opens iCal? This was a feature I've been using for years on my old MacBook, but on the most recent version of Zoom Version: 6.3.6 (47101) it appears to no longer be an option.

As a participant it's always been possible to save the chat in a Zoom meeting. I've upgraded to Zoom Workplace and I can't seem to find the option for saving the chat. Has this function been taken away? 

Hi! I am working on a Mac, and for years, all meetings I created in Zoom were directly entered into ical. This has stopped working since I upgraded to a new computer. I have browsed this forum, and no solutions I have found seem to be working. What can I do? 

Good afternoon I was wondering, how do i delete zoom history { meetings i've been in and joined } plz tell me asap. Kind RegardsMicheya

We have our zoom rooms set to automatically share content when you plug the HDMI in, but when the room is in an idle state this does not work. Is there a way to set it up so idle ends when HDMI is plugged in?

I would like to automatically share Zoom AI summaries with all attendees of a meeting. While there is already an option for this, it does not work when the members are under a Google group. In this case, the members under the group are not given access to the summary automatically and must be given access manually which is tedious for groups with a large number of members.Can this be changed so meetings shared to groups give access to all members of group to AI summary.

I am attending my first zoom event, and I don’t see any sort of microphone option. I wish there was something confirming that I am muted. Does anyone know if the lack of any sort of mic display means that no one can hear me? I completely muted my computer mic after a minute but I’m just curious.

Hi folks, We have automatic closed captioning enabled but during zoom meeting the option for CC is not appearing. Is anyone else having these issues recently? Previously we had auto CC enabled but in meeting the option that would show up was for manual CC. I made sure that manual CC was disabled and auto CC enabled, through the web portal. During zoom meeting the option for CC still prompted us to assign someone to manually do CC. I went through this meeting to the settings and noticed that manual CC had somehow been enabled, even though we had just disabled it. After disabling, again, and making sure the auto CC was still enabled, the zoom meeting no longer had the CC option at all. I rebooted Zoom. Signed out and signed back in. Restarted my computer, and the problem persists... Help...

Hello,I have seen the new option of ZOOM with automatically translated captions in different languages "translated captions".I bought this option and activated it in the advanced settings (image 1). However when I start a meeting this option does not start and I just have the option to put the subtitles in the spoken language without translation (image 2).Does anyone know if I have forgotten to activate anything? I can't find anything on google to help me.Thank you for your help!Nadine