Wallboard Source Not Listed | Community
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David Mohler
New Member
New Member
April 24, 2026
Question

Wallboard Source Not Listed

  • April 24, 2026
  • 2 replies
  • 49 views

According to the instructions provided at https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0073537, users assigned the Admin role should be able to create a Wallboard using the "Call Queue Analytics / Real-time" source. But the users I assigned as an Admin do not have this source listed. The only source they can see is “Quality of Service”. (However, the user in the Owner role can do this without any problem.)

How do I fix this problem so that users inthe Admin role can create Wallboards with the "Call Queue Analytics / Real-time" source?

    2 replies

    April 24, 2026

    Does the admin have this license assigned to him? I have got caught on this with a different report before where I was missing a license. 

    • Zoom Phone Power Pack add-on for Power Pack analytics reports
    David Mohler
    New Member
    New Member
    April 24, 2026

    I see now that the “Zoom Phone Power Pack add-on for Power Pack analytics reports” is required, and we don’t have that. Thanks for pointing me in the right direction!