Products

I saw it mentioned that "users can't access simulive from a mobile browser"I haven't not made the investment into the package to test this, but does this translate to mean that:If I send an email out to 300 registered attendees for a simulive webinar, and 80% of them click on the link on a mobile device, they will not be able to access the webinar? Or will their mobile device redirect them to download the Zoom app - and if they have the zoom app installed on android or iPhone, it'll open in that. Curious because normal webinars do that, it seems so odd Simulive wouldn't function the same way.Maybe I misunderstood what the comment of not working on mobile means.

Hello, I just installed Translation Caption Add-On to my working account.  I am trying to translate from German to English on once side and in the other from English to German... Unfortunately, I feel this Add-On is still not well developed due to being such a new setting, and it only works on one side. I feel that the translation is happening alone on each computer and not in the Zoom meeting for both persons... Has anyone have experience with this Add-On and can help me find the best settings for my Zoom-Meetings? Most appreciated,CG

Can someone explain to me why on Tue this week when I added Panelists to my Webinar they all received Zoom email notifications of their specific link to enter webinar for practice session, yet on Wed when I added them to another webinar they checked box was not visible and the comments about sending email to Panelists was no longer visible.  Therefore the 2nd webinar, no-one received the Zoom email giving them access to the webinar early to practice?  

I have a Zoom phone license assigned to a user and they don’t see the Zoom phone icon in the Zoom Workspace app on ios.  I’ve made sure the setup process is complete on my end and it says it’s ready to go. Not sure why it’s not working.  Here’s a picture of their phone: 

Hello Zoom Support,I am writing regarding a serious issue with my paid Zoom subscription.Yesterday I purchased and paid for the Zoom Pro plan, but the subscription has still not been activated on my account. The payment has already been processed successfully.Yesterday your support team informed me that the plan would be activated within a few hours, however more than 24 hours have now passed, and the subscription remains inactive.What is even more concerning is that today my messages in the support chat are not receiving any response at all, despite the fact that this issue involves a completed payment.I rely on Zoom for my professional work, and the inability to use the paid features is creating serious disruption.Please activate the Pro plan on my account immediately or provide a clear explanation and resolution timeline.If this issue cannot be resolved promptly, I will have to consider initiating a payment dispute with my bank for a service that has been paid for but not provided.I

I am on Zoom 6.1.11 with Pro subscription on MacOS Sequoia 15.0. I am having the following issue: I host the meeting on my laptop, and I want to screenshare the entire screen on my iPad (using the screen mirroring between the laptop/iPad). When I do this, I cannot see the little video of the other participant.  I am doing this in the context of teaching, where I want to face the video camera straight on sometimes, and sometimes write things on the iPad. But, not being able to see the video of the student is very detrimental. I'd prefer not to just do Zoom on the iPad and just share the screen there, since the angle of the video is unnatural. I don't remember this being an issue when I was working somewhere where we had one of the enterprise level accounts for free, is this why the screen mirroring is wonky now? 

Hey everyone, what’s your favorite Zoom feature that most people don’t know about? I’m looking for tips to make meetings more interactive and efficient. 

Hi everyone, I often host Zoom meetings and sometimes need to share helpful resources or tools with participants after the meeting. What’s the best way to do this so everyone can easily access them later?For example, I was thinking about sharing a simple resource page (something like a small guide or tool page) along with the meeting notes. Do you usually put links in the chat, email them later, or use another method?Would love to hear what works best for you all.

Agents need clarification on how to access and manage the Voicemail Inbox in Zoom. Specifically, the request is about:Where the Voicemail Inbox is located for agents  How agents can view the history of received voicemails How to access and play voicemails Whether voicemails are available through Zoom Workplace, web portal, or another interface How admin can view the history of received voicemails and to perform playback of those voicemailsCheers!

I have just completed a lot of courses in the Zoom learning center and haven't earned a single point or badge. Are badges and points aka gamification not enabled for taking courses? Is there another way to earn points and badges?  Thanks Dave

Hello, I signed up with Zoom Phone for personal use, I do not have a business to register under the 10DLC. How do I enable the ability to send SMS? (again, for PERSONAL use only)

3月15日にウェビナーのライセンスが切れます。次回の開催が4月14日に予定しておりますので、更新する予定なのですが、せっかくなら4月14日の前日にライセンスを購入しようと考えております。ただ、4月14日のセミナーの告知はすぐにでも始めたいので、ウェビナーの招待リンクは今から発行します。そこで、質問です。4月14日の前日にライセンスを購入した場合、購入前に設定して告知をした招待リンクのURLは変わらない認識で問題ないでしょうか。

I’m trying to confirm: Is there a maximum number of live panelist camera feeds that can appear as selectable “sources” inside Production Studio? If 20 panelists have cameras on, will all 20 appear as available video sources that can be pulled into scenes? Are there performance considerations on the host machine that affect how many live sources can be active simultaneously? I want to confirm any tech limitations before committing to Production Studio.

Is it possible to track and/or collect data (Full name, email address, location) for a webinar with livestreaming if the attendees do not have to register for the event. Meaning “no registration required”. Any advice is appreciated.

Hello,  A recent update changed the fullscreen mode. I usually pin one person and make them fullscreen and they would take up the entire screen. Now, I get the controls at the bottom that stay there, so it isn't true fullscreen. I record through OBS and I would rather not crop, is there a solution to this? See before and after photos.

I am working on a Windows 10 laptop and although I do not know the app version, it should be the last one as I have very recently downloaded it from the Zoom website.I am able to share my screen with the breakout rooms, but once I enter to a room, it’s not visible any more.

I need to have short 10-15 minute check ins  that CANNOT run over to the available 40 minutes.. I have tried setting to the meeting to15 minutes but each previous meeting this has not “applied”. Please help! (Free version in use) 

Podcasting in zoom tips

My participants can´t join the meeting. It says "waiting for host to start the meeting". I have started it. What am I doing wrong?

We are running the Zoom Rooms software off of a Dell OptiPlex 7090 using a Shure P300 to process audio for the room. Is there a way we can control the audio coming from the Digital Signage library when videos are playing over the system? I know we can mute/unmute the audio from the Digital Signage, but the audio coming from the Digital Signage is too high and we'd like to be able to turn down the volume in a similar fashion to the volume control in Zoom Meetings. 

i AM FACING ISSUE WHEN I AM DOING PAYMENT TO SUBSCIBED MY ZOOM CALLING PLAN, I CHANGED MULTIPLE CARDS WHICH ARE ACTIVE WITH INTERNSTIONAL TRANSACTION, BUT ONCE I AN DOING PAYMENT, IT’S SHOW THIS TYPE OF ERROR Error (code: 5613)

Hi Zoom Community,I'm experiencing a display brightness dimming issue on my secondary monitor that has been present since at least Zoom version 6.5. I'm reporting this in hopes that the Zoom team can investigate and address it in an upcoming release. **Setup:**- Lenovo ThinkPad T40s, Windows 11- Zoom Workplace with Dual Display mode enabled- Secondary display output via HDMI to an AJA KiPro Go (external recorder)- Laptop configured to extend display at 60hz- Secondary window from Zoom full-screened onto the secondary display- Multiple participants in meeting with Participant 1 pinned to the secondary display**The Issue:**When Participant 1 (the pinned participant) is speaking, the secondary display looks correct. However, when any other participant speaks and the gallery view highlights them, the secondary display visibly dims. When Participant 1 speaks again the display brightness returns to normal. This dimming is visible both on the physical secondary display and in the recorded out

I invited multiple people to a meeting.  Zoom automatically added passcode requirement. However some invitees are not technically savvy and had trouble entering a previous meeting.  I want to remove the requirement that they enter a passcode, and keep it as simple as possible for invitees. How can I do that?

At some point my Zoom started recording my video meetings automatically every time I start it up.  I went into the settings and the "switch" for automatic recording was already switched off.  How can I stop it?  I tried switching it on and off again...Thanks

I originally had a paid Zoom account, but after my subscription expired, it reverted to a free account. Now that I've resubscribed to a paid plan, I can’t seem to find my cloud recordings. However, my cloud storage shows that it’s already 95% full. How can I locate my cloud recordings and free up storage space?