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The desk phone of one of our users is beeping every 15 minutes or so. The phone is a Poly VVX250. I’ve replace the phone and patch cables, moved it to a different switch port, and rebooted the switch, but nothing seem sto help. I also set up another VVX250 in my office with the user’s extension and it too is beeping about every 15 minutes. So, it seems to be an issue with the user’s account or line. AI support was useless and my support plan doesn’t allow me to talk to humans, so I’m hoping someone here can help.

Hi everyone,I’m experiencing two recurring issues with Zoom that are affecting my work, and I haven’t been able to get proper support.I previously opened a support ticket, but it was closed due to a delayed response. The issue is still happening, and I’m currently unable to reopen the case. The chatbot has not been helpful in resolving this or connecting me to technical support.1. Cursor disappearing issue:During meetings, my cursor randomly disappears on my screen (while sharing), but participants can still see it. This happens frequently and lasts around 10 seconds.I use two monitors (laptop + external display), and the issue only affects the Zoom screen.2. Instant meeting issue:When I start an instant meeting using “New Meeting”, participants cannot join and receive the message:“The host has another meeting in progress.”This does NOT happen in scheduled meetings. I am a paid user, and this issue is direc

I recently got a new laptop (Acer with Windows 11 Home) and when I am in Zoom for guitar lessons, I can hear voice clearly, but the guitar playing is muted/cannot be heard.  Some other participants can hear the guitar, others like me cannot.  I have tried all the recommended settings including setting the audio for musicians, but no success.  My old laptop, also an Acer with Wondows 11 Home, has no trouble hearing both voice & guitar in the same meetings.

We use the all screens share extensively to assist participants through installs, activities and to do some semblance of proctoring when doing quizzes.  I have checked all my settings and all the appropriate settings are still enabled to be able to use the all screens share.  However, it does not show up as an option under the share button in the zoom in-meeting menu.

I regularly (1-2 a week) get added to webinars by random people/companies that I never asked to be joined to. Yes, they’re kind of in my industry (IT), but I never accept and often, when trying to get removed, end up in a loop I can’t get out of. Never used to get this with Zoom in previous years. Is there some setting I need to turn on/off? I get enough spam on my phone without having to deal with it on Zoom. Would have asked a rep, but appreantly the AI bot couldn’t figure out I was logged in and kept demanding I logged in before talking to a rep.

Zoom has started enlarging or zooming in the video and appears to randomly move about. Dual streamed, for a while now, via VMIX to a different output where things look completely different. The same video feed is supplying both outputs and have for the longest time been exactly the same. Now Zoom looks horrible, very close up and the motion seems weird and random. It almost looks like an AI is trying to focus on some preferred point. This is new, and I don’t know what is causing it.

The Avatar tab is completely missing from both my Zoom app (Background & Effects) and my web account settings. Another account on the same free plan has the Avatar feature available.Please help restore this feature to my account. 

I have a free Zoom account and just purchased a Zoom Phone plan. I've been searching help articles but literally can't figure out how to make a phone call using Zoom Phone. Maybe I don't have a full understanding of what this feature allows you to do but my goal was to be able to setup a conference call with team members then make an outbound prospecting call and have my team members listen in. I believe I have everything setup. Is there supposed to be a phone icon somewhere? I read in one article that there should be a "phone" menu at the top of the Zoom meeting window but I do not have it. HELP PLEASE!!!!

Hi - I have been creating polls since June 2025 and every time, I add a poll as “save as webinar poll.”  Just today, that option is no longer there.  Has anyone else experienced this?  And how do I save as a webinar poll?!  Thank you!! 

I am so tired of this platform always making changes to “make it better” and all they do is make it harder to use!  I have spent COUNTLESS hours trying to resolve this and quite frankly I am sick and tired of the horrible support for this platform.I have gone in and changed multiple settings to enable chat in my meetings but it still does not show up.  I also have a problem with it not displaying the correct image in the waiting room even though the picture is there and is enabled!I have tried to chat with an actual person but all I get is these absolutely idiot bots that do absolutely NOTHING but waste your time!  I’m so sick of this platform.  And,  yes, I am looking for other alternatives!  I’m stuck using this at the moment.  So, if anyone cares to try and help with these 2 issues, I would be MOST appreciative!!!!!!!!!!!!!  I know this could be fixed in 5 min or less if I could just speak to an actual person but no, Zoom thinks they are too big to have to

Does Zoom have a contact labelling option similar to Quo? We receive several texts a day, and if we had an option to label them based on priority or client status, it’d be easier to manage. If a client is active, I’d like to label them as active. If we are waiting on confirmation I can label them as Pending, as an example. Is there any work around?

We want to use one of our Zoom phone lines as a dedicated line for receiving text (SMS) messages.  The idea is that families we support (we’re a charity) could send a text to that line and one of our volunteers would call them back or respond by text using their own phones (not the Zoom phone).  I have acquired the Zoom phone number, but am having trouble figuring out how to set it up to receive SMS messages.  Everything I see in the Phone section of the Zoom Web Portal seems oriented around setting up SMS campaigns, which seem to be for outgoing text messages.  In this case we just want to use it to receive texts.  Zoom Help has been no help.  Can anyone tell me what to do so we can start receiving texts on that phone line?  Thanks!

I joined a meeting and for the first time ever, experienced a horrible echo.  My phone was off; there were no other devices active in the room.  I tried both speaker types. I downloaded a new driver. I contacted Zoom support and the bot told me I had to pay for a plan to get to audio settings to cancel echoes.  I did notice upon leaving the meeting that somehow I was on as two participants - not sure how that happened; but could that have been the problem?

When a setting is relocated (e.g., “Preview video before joining”), removing it from the old menu without any notice makes users think the feature was removed. This breaks muscle memory and causes unnecessary frustration.Add a basic note or redirect in the old location saying where the setting moved. This is common‑sense UX, especially for camera and join‑time privacy settings.

Hi All,In a recent update, I noticed that I can no longer toggle the original sound for musicians option on the top of the main screen.  I can change it completely in audio settings, but that's a pain if I want to go back and forth during a meeting.  For instance, I teach piano over Zoom.  When I want to play something for a student, I turn original sound on.  But if I'm typing a student's notes, I don't want the clacking of the keyboard to be heard.  So before, it was really easy to toggle on the main screen.  Now it seems you can only change it in audio settings. Anyone else having an issue with this or has found a solution like a shortcut? Thanks.

Hello! I recently began to use zoom to schedule meetings regularly, but I have noticed that when typing in the 'attendee' field to schedule a meeting, there's no option to just choose from my actual contacts list or autofill. Given how often we hold the meetings and the amount of people, it's a bit tedious to copy/paste each individual email address.    Given how common a feature autofilling contacts is, how do I do this on my Zoom account?   I already have contacts saved in my personal contacts list, but that doesn't seem to do anything.

This is something I never noticed myself as I always keep the right-side chat panel open during meetings.  But apparently, as of the April 2022 release of Zoom, there is a Chat Preview popup which appears for in-meeting chat if you do not have the chat panel/popup open.  It hovers over the Chat button briefly every time someone chats:  A user of mine was asking if it was possible to permanently disable this popup, as it is a bit annoying (something I agree with).  If one hits ^ next to the chat button, there is an option to disable this chat preview.  However, unchecking this option only lasts for the duration of your meeting.  If you leave the meeting and join another meeting, the Show Chat Previews option goes back to being turned on by default. 

For some reason I can’t share my screen even if I am host and also I am on a Malden public schools oh yeah it is a Chromebook PLS HELP😭

Recently, Zoom’s Note-taking has popped up on my Mac each time I use Siri to place a call on my iPhone – see the attached screenshot.I’ve not found a setting to block this pop-up.-- Ward 

Why is Zoom finding it so hard to understamd UK TIme zones? There are messges here going back 4 years saying how the registration emails are failing to take the time changes that happen in the UK, every year called British Summer Time. The problem here is that if the Meeting is scheduled after the BST change, and people register for the meeting before that date, their advised start time will be wrong. The registration coding needs to take account the date of the meeting and whether it will be after BST or not. Not give the time as it would be before BST. Come on, Zoom. It aint that hard...

The online help instructions (both the Zoom support article and the bot) incorrectly indicate you can change the location of the locally saved chat files by way of selecting a different save location in Settings. However, the latest version of Zoom seems to have removed that option, but the help instructions still say this is the way to do it. My chat files are now saving to my desktop, a new folder with a single chat file (usually blank) for every meeting, and it's a mess. I still want them to save automatically for the meetings where the chat is really helpful and needs to be shared around, but I want it back in the Zoom folder on my computer. I can't find a way to change the save location in this latest update. Does anyone know where to find this?

We have been using Zoom the same way for more than a year and all of a sudden the video freezes intermittently. Our Zoom machine is a new medium level PC using NDI and VMix. This has been working perfectly for a long time. Now the video in Zoom freezes randomly. I am running the NDI Studio monitor along side and it keeps going. We run a tech shop here and everyone is stumped. We did roll back the version of the zoom client and it didn't fix it.

**Environment:**- Zoom 7.0.0.1666 (native .deb)- Ubuntu 24.04.4 LTS, GNOME 46.0, Wayland session- Intel Lunar Lake GPU (Mesa 25.2.8)- Dual monitor: 1920x1080 at 1x scale + 3840x2160 at 1.5x scale**Steps to reproduce:**1. Install Zoom 7.0.0.1666 on Ubuntu 24.04 with a Wayland session2. Ensure `shortcut_as_global_ShortcutID_ShowHideFloatingMeetingControls=true` in `~/.config/zoomus.conf` (this is the default)3. Join a meeting4. Click "Share Screen"5. Zoom crashes within a few seconds**Expected behavior:** Screen sharing starts normally.**Actual behavior:** Zoom aborts with SIGABRT. The stderr log shows:```terminate called after throwing an instance of 'std::invalid_argument'  what():  stoizoom was exited due to a handled signal: 6```**Root cause analysis:**Clicking "Share Screen" triggers hotkey registration via the `com.zoom.HotKeyService` D-Bus service. GDB analysi

Hi!  I have all of the basic chat settings on for our account but not able to save the chats or take screenshots of them.  For some reason when I am hosting a zoom I can see the chat feature on the host panel, but the attendees do not see the chat option.  And if I send them a chat direct message they do not receive it.  What is going on? What setting could I have missed or do they need to do something on their ends?  Thanks!  

When using zoom chat, some accented glyphs cannot be input, regardless of the user's system keyboard settings or hardware. For instance, the Alt/AltGr+i shortcut does not result in a fada í even with an "Irish" keyboard, but always results in italicizing text. It would be preferable if these shortcuts were changed to make typing input conform with system settings, en par with word processing software - where italicizing or bolding is achieved with Ctrl+i and ctrl+b, respectively. I could also imagine just treating the Alt and Alt Graph keys differently, so existing shortcuts could keep working with the Alt key, but the AltGr key would work for inputting special characters.Another solution could be adding a toggle control to enable/disable the italics shortcut and other potential interferences in the chat options.This issue is occurring in all English and German language settings I've tested - Umlauts do seem typable on a German QWERTZ keyboard, but not with shortcuts o