Paid user – ongoing issue cursor disappearing and (“host has another meeting in progress”)

Hello, 

These are two separate but both very fixable issues. Let me tackle each one properly:

Issue 1: Cursor Disappearing During Screen Share (Dual Monitor)

This is a graphics rendering conflict between Zoom's screen capture and Windows' dual-monitor handling — your cursor is actually still moving (your participants see it), but Windows stops drawing it locally.

Immediate recovery when it happens:

• Win + Ctrl + Shift + B — restarts graphics driver instantly, cursor returns in ~2 seconds
• Alt + Tab — switch away and back to force a redraw
• Press ESC — sometimes resets the cursor state in Zoom's capture layer

Permanent fixes to try:

1. Change Zoom's screen capture method:

   • Zoom → Settings → Share Screen
   • Under "Share Screen", look for capture mode options — try switching between "Auto", "Legacy", or "Window" mode

2. Disable hardware acceleration in Zoom:

   • Zoom → Settings → Video → Advanced
   • Uncheck "Use hardware acceleration for video processing"

3. Disable Windows audio/display enhancements:

   • Settings → System → Display → turn off "Hardware-accelerated GPU scheduling" (requires reboot)

4. Dual monitor-specific fix:

   • In Zoom → Settings → General, check "Use dual monitors"
   • If it's already on, try turning it off — counterintuitively, this can resolve the rendering conflict on the Zoom-specific screen

5. Update your GPU drivers:

   • Since this started with a Windows/Zoom update, your GPU driver may need updating to match — go to Device Manager → Display Adapters → Update driver

Issue 2: "Host Has Another Meeting in Progress" on Instant Meetings

This is a Zoom session conflict — Zoom's servers think you're already hosting a meeting somewhere, even though you're not. It only hits instant meetings (not scheduled ones) because instant meetings share your Personal Meeting ID (PMI) pool differently.

Root causes & fixes:

1. Sign out of all devices immediately:

   • Go to zoom.us/profile
   • Scroll down to "Sign Me Out From All Devices"
   • Then sign back in on your main device only and try again
   • This is the #1 fix for this exact error

2. Check for Zoom running on other devices:

   • A phone, tablet, or second computer with Zoom open (even in the background) can hold a "ghost" session
   • Fully close Zoom on every device before starting an instant meeting

3. Use your Personal Meeting Room instead of "New Meeting":

   • Click the dropdown arrow next to "New Meeting"
   • Select "Start with Personal Meeting ID"
   • This uses your PMI which is more stable than a randomly generated instant meeting ID

4. Wait 2-3 minutes after ending a previous meeting:

   • Zoom's servers sometimes take time to fully release a session — starting a new instant meeting too quickly can trigger this error

5. Check for duplicate Zoom accounts:

   • If you have both a work SSO account and a personal Zoom account, they can conflict — make sure you're consistently signed into only one

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Hello ​@Sa 2026,

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