Paid user – ongoing issue cursor disappearing and (“host has another meeting in progress”)

Hi everyone,

I’m experiencing two recurring issues with Zoom that are affecting my work, and I haven’t been able to get proper support.

I previously opened a support ticket, but it was closed due to a delayed response. The issue is still happening, and I’m currently unable to reopen the case. The chatbot has not been helpful in resolving this or connecting me to technical support.

1. Cursor disappearing issue:

During meetings, my cursor randomly disappears on my screen (while sharing), but participants can still see it. This happens frequently and lasts around 10 seconds.

I use two monitors (laptop + external display), and the issue only affects the Zoom screen.

2. Instant meeting issue:

When I start an instant meeting using “New Meeting”, participants cannot join and receive the message:

“The host has another meeting in progress.”

This does NOT happen in scheduled meetings.

I am a paid user, and this issue is directly impacting my work.

If anyone knows how I can reopen my support case or reach technical support directly, I would really appreciate it.

Also, if you’ve experienced similar issues, I’d love to hear how you solved them.

Zoom version 7.0.0

Thank you!