Products

Hello,I would like to report a regression introduced in Zoom Workplace 7.0.0 (build 77593) on macOS Tahoe 26.3.1, Apple Silicon.Behavior observedWhen clicking the "Claim Host" button (bottom right of the Participants panel), the button flashes briefly but the password entry dialog never appears. It is impossible to claim the host role from the desktop client.Steps to reproduceJoin a meeting as a participant (not the original host) Open the Participants panel Click "Claim Host" (bottom right) Expected: a dialog prompts for the 6-digit host key Actual: the button flashes, no dialog appearsEnvironmentZoom Workplace: 7.0.0 (build 77593) macOS: Tahoe 26.3.1 (build 25D771280a) Hardware: Apple Silicon MacConfirmed workaroundDowngrading to Zoom Workplace 6.7.7 (build 76486) resolves the issue immediately — the host key dialog appears as expected. Additional contextThe feature works correctly via the Zoom web client on the same machine and account, which isolates the issue to the desktop client

Hello everyone,I'm experiencing a strange issue with Zoom's default avatar.I created a new Zoom account with:First Name: Tech Display Name: Tech No profile pictureHowever, Zoom displays the default avatar with the letter "N" instead of "T".I have already tried:Changing the first name and display nameSigning out and signing inReinstalling the Zoom appTesting on Android, Windows, and the Zoom Web AppJoining meetings to verify what other participants seeThe problem is visible everywhere, including during meetings.If I upoad a profile picture, it displays correctly. The issue only occurs when Zoom generates the default initial avatar.Pls refer the screenshotsHas anyone experienced this issue? Is it a known bug, or is there any way to reset the generated avatar? Thank you. 

I seem to suddenly have loud chimes  when I mute/unmute in Zoom meetings and other participants are hearing it too.In the settings under Meetings & Webinars the “Play audio chime for mute/unmute” is turned off.Any ideas how to stop this please?David

The built-in camera on the my MacBook Pro is flickering when I am on Zoom. How do I fix this?

Hello Dear Admin,Warm greetings.Please I would like to know why I’ve not been able to use the screen share option on my account as soon as my participate log into the meeting.I(the Host) observed that when I’m the only one in the meeting room, the screen share option is active but the moment a participate logged in, the screen share option will show “you have been restricted from using the screen share”.Please I will like this to be resolved as soon as possible. I have a meeting in the next 5 hours and I will like to be able to use the share screen option.Thank you so very much.

Hi, at the end of the meeting. ZOOM didn't convert the meeting. I go to manually converted from Meeting - Recording. I open the folder and then I double click the file named: "double_click_to_convert_01" and I get the message: " Failed to convert recording. There is another recording conversion in progress, please convert this recording later from Meetings>Recording". Any help?

Pretty self explanatory. It would appear that Zoom has recently taken away the ability to copy and paste directly from the “My Notes” section in the desktop app and web version. This is a minor gripe, but does completely throw off some workflows for me since it’s much faster to just copy and paste a transcript into other programs once a meeting concludes vs waiting for it to upload and process to then download the transcript. As you can see in this screen shot, the text above the transcript can be copied, but the actual transcript won’t allow copying. I am on the latest version of Zoom. Why would this stop working and will zoom admins please restore this feature?  

I'm running online singing lessons using a Macbook Air, and always have original sound for musicians enabled so that my voice doesn't cut out and I can play the piano at the same time. Of late - the last month or so - I find my students are complaining they can't hear me. I'm too quiet. I've tried increasing the microphone input, but it's on its max. The automatic adjustment doesn't work either. Am I missing a new setting somewhere? 

Attendees have been joining AI notetakers to our company webinars, and I am trying to prevent this from happening. I don't want to manual remove them during the live session. In the account settings I have blocked as domains Read.ai, Otter.ai. Do you have any recommendations? 

Dear all,I am a student and is having difficulties using Zoom for my meetings with my classmates as the 40 minute limit is always there, except on one occasion. I chatted with the Sales people and they said the students plan used to exist. I think that since online learning is becoming the new normal, we should actually unlock the pro features for students to let then engage with their classmates more easily. I hope that you will take my view into consideration and wish to receive your favourable reply soon. Thank you and yours sincerely,ALT

F.A.O. Product Management Having reviewed the related posts below and the response to my own SR -- (TS2388200 - Unable to start Zoom Meetings from SIP endpoint) -- “that it’s a platform limitation”, if this is not a technical limitation but a policy choice to protect CRC licence rental, I write to ask you to reconsider.Unlike competitors’ comparable products to Zoom’s paid meetings product, with Zoom, you can’t directly host a meeting from SIP -- without an additional “CRC” licence.The simple, but unwieldy and tedious workaround is:-As Host, start the Pro meeting or PMR from WebRTC/app As Host, from your SIP endpoint, call the SIP address of the Pro meeting/PMR As Hoist, from WebRTC/app admit yourself into the Pro meeting/PMR As Host, from WebRTC/app immediately “Exit” assigning yourself on the SIP endpoint as Host on your way out As Host, from your SIP endpoint Host your Pro Meeting/PMR (and subsequent meetings)In January 2025 Zoom announced that Pro licencees could join meetings of W

Unable to save transcripts in zoom meetings. Additional details from testing: • My personal Meeting transcript setting is enabled. • Allow saving transcripts to computer by is enabled. • I ran a new test meeting after enabling these settings. • The transcript is generated and visible in My Notes/Zoom Docs, but no Download button is available. • Expected result: as the host, I should be able to download the raw post-meeting transcript. • Allow hosts to view and manage transcripts after the meeting is not available in my personal settings.VERSION latest , OS : Windows 11   , Device : Windows Lenovo .

We’ve run into a limitation with Clips and Zoom Video Management. Currently, it is not possible to hide the transcript panel without also disabling closed captions.We have an instructor who would like captions to remain available for accessibility reasons but does not want students to have access to the full transcript. Their concern is that transcripts can be easily copied and pasted into AI tools to generate summaries, allowing students to bypass engagement with the video content.Zoom recently introduced an option to hide transcripts within embedded videos, which is a step in the right direction. However, the embed still includes a direct link to the clips page, where the transcript remains accessible. As a result, students can still view and copy the transcript despite it being hidden in the embedded player.Has anyone found a workaround for providing captions while preventing access to the full transcript?Rob Keys

I can start a meeting using Screen Share from my iPhone, but cannot see the attendees. 

Sharing sound  from Chromebook and continue gallery view of participants.  When I play sound to share from laptop, the screen shows large image from the sound recording and the participants either cannot see each other or the screen is dominated by the sound recording.

How do I turn off AI assistant in email?

need to see my videos You deleted them on cloud Want to pay .Why u deleted themYou have to wait .I am a client for two years What shall I do now .

The meetings links imported (using ID) from another site/meeting are no longer accessible in the new site, hence, participants can’t access previous meeting recordings. How can I reinstate the links? They are still available in the original site.

I scheduled a recurring meeting and sent invite to 20 people with the wrong meeting ID. Is there any way to change the meeting ID and resend email without deleting the incorrect meeting ID?Thank you in advance for your help.

my video seems to go out when I’m on zoom meetings.   Sometimes the video won’t start, or other times in the middle of a zoom meeting,  there is a glitch,  i never lost connectivity, although there was a pop up message, then I noticed I could not get video to be visible in the meeting.  The zoom was 4 hours long and was recorded.  I left the meeting and rejoined again, but no luck getting my video on.Is there a quick way for zoom support to test my video right now?   I just reset my computer, an hp laptop.   I also want to add a back ground picture of myself as well, I don’t pay for Zoom.  

I am trying to listen toba meeting audio on android and it does not play through the phone speaker media.  I tried to st the audio but it still will not play through the phone.  Please help.  Thank you

how can i get or do the meeting code😥​​​​​​​

Some participants were unable to send private chat messages to another in the same breakout. Would say the recipient was not in the room. Ruined the activity for us :( any ideas why that happened?

無料プランでの 制限時間 経過後 の ミーティングへの再ログインについて上記の通りですが 1名と MTGを していて 制限時間後 （40分後） MTGが修了した場合同じURLで 再度ログインは出来ますか？ ログインは直ぐできますか？ 昨日まで 有料会員でしたが 今日から無料プランです。詳しい方教えて下さい。 40分のMTGは 1日に何回開催出来るのでしょうか？宜しくお願いします！

내가 주최했던 회의 기록을 편하고 빠르게 보고 싶은데 어디에다가 숨겨놨는지 찾아 보기 불편하게  숨겨놨음.