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This issue started week of April 29, 2024. A few participants in a meeting cannot go to breakout rooms. They go, but then are quickly sent back to the main room without having clicked on anything. This has happened to different people, on different accounts. We have tried assigning them to a different room, we have had them log out and log back in. Zoom has been VERY UNHELPFUL saying only that it is because participants have a poor internet connection. These participants have been in the meeting without other issues for a total of 29 hours (over 10 days). It is causing a lot of problems for our training participants. Anyone have any answers? THANKS!

Experiencing a regression since upgrading from 6.2.x to 6.3.10.7150. When I share my screen, the first time it works as expected. The second time, it just shares a black screen. If I force-kill the zoom client, and re-join the meeting, I can share again.  

I'm running online singing lessons using a Macbook Air, and always have original sound for musicians enabled so that my voice doesn't cut out and I can play the piano at the same time. Of late - the last month or so - I find my students are complaining they can't hear me. I'm too quiet. I've tried increasing the microphone input, but it's on its max. The automatic adjustment doesn't work either. Am I missing a new setting somewhere? 

Hello! I just have one question, how do I add zoom team chat? Do I have to pay for it? Is it only for certain devices? I have it on my phone but I normally use my computer for work. And it would be helpful to be able to chat with my coworkers. Thank You!

i am now unable to login into my personal and work email because I accidentally put the educator status and pressed all the age buttons hastily. i need to use zoom for this email because it is connected to my emails for college. please help. i am unable to submit a support ticket and contact because i need to login which i cannot. i made this account with a different email, but the email that I need support on is different. please help 

My clock has disappeared in the side panel and I cant figure out how to get it back. It was located at the top of the panel and was large and easy to see. 

Does anyone know how to turn off the timer for when the meetings end 

The "Upcoming Meetings" date range filter has a 90-day limit and that changing the End Date incorrectly forces the Start Date to match it, making it impossible to view a full year (2026).   This makes it very difficult to do long-term meeting planning.  Is there away that the date range filter can be done away with?

Hi - I have been creating polls since June 2025 and every time, I add a poll as “save as webinar poll.”  Just today, that option is no longer there.  Has anyone else experienced this?  And how do I save as a webinar poll?!  Thank you!! 

How do i remove Fireflies ai transcription bot from my zoom account? I cannot find where it is located.

Hi everyone,I use a licensed Zoom account through my university for academic advising sessions. Most of my meetings are open “drop-in” hours where I leave Zoom open and students come and go throughout the day.The current attendee reports don’t really fit that setup. I have to manually piece together who was in the waiting room, who actually joined, when they left, and whether they came back later. It’s especially tricky to track students who waited but never joined or who had multiple short visits.I’ve also tried using the AI Companion summaries, but they don’t include the kind of detailed timestamps or waiting room information that would make these reports useful for advising.It would be great if Zoom could provide a clearer timeline or summary showing:Each attendee’s waiting room time, meeting time, and any re-joins A list of anyone who entered the waiting room but left before joining Timestamped chat messages (since I shar

I just logged into try and schedule some meetings and the whole interface has been changed.  I go to click on meetings and it gives me the option to "host" or "join" a meeting....  Sigh.....  Where the heck did they move the dashboard when you used to log into your account and it launched right then and there.  Now it's filled with all sorts of garbage promoting more services to buy that don't interest me and clutter up my screen. And, where do you request support to chat with a support agent?  I'm not interested in their stupid AI bots. I don't understand why they have to make things harder.

When trying to update zoom I attempted to uninstall, that shows the location doesnt have the files it needs, I tried downloading and installing a new version that failed for same reason the tool keeps looking for the installation location which doesn't exist. I tried the cleanzoomtool also same results, maybe I should remove via registry?

Zoom crashes when changing camera to Wirecast virtual camera.Zoom version: 6.7.8 (32670)Wirecast version: 16.5.1

Lately, folks' statuses are automatically changing to Out of Office.  I have checked the settings, and it shows Away after X amount of minutes, but I don't see where it changes to Out of Office. Does anyone else see this? Kristi

Hi everyone,Lately I’ve been experiencing random freezing issues during Zoom meetings on my Windows 11 laptop. The video just stops and the app becomes unresponsive, although audio sometimes keeps playing in the background.I’ve updated Zoom to the latest version and also made sure my system drivers are current. It usually happens about 10–15 minutes into a call, and I have to force quit and rejoin.Is it related to system performance or something with Zoom and Windows 11? Thanks!

Is anyone else seeing this message “This webinar has reached the maximum allowed share sound sessions” when trying to share over another person who is already sharing with sound?This seems new to 7.0.0 They only solution we found was to stop sharing sound on the shared then overtake with screen share, or have sound off on overtaking device then turn on sound once shared. It’s doable but not ideal for our workflow.

Hello,I’m working on commissioning some built up Windows machine (Crestron Flex) based Zoom Rooms video conferencing systems for a rather large university in the Boston area. Regarding sharing content ingest audio to a meeting - I’ve always handled content ingest audio via the content ingest path into the Zoom machine via a Zoom certified Magewell HDMI to USB capture card. Additionally, this is how it has been handled on every Windows machine (Crestron Flex) based Zoom Rooms application that I have ever seen.Without getting into the weeds too bad, this has caused a situation where content audio is doubled when content is shared. The client here had, in another room, resolved this by taking the content ingest audio out from the Magewell path and passed it to Zoom Rooms via the path that brings the local in-room microphones into the Zoom PC and then into the meeting - thru the DSP, mixed into the mic mix and then passed out from the DSP over USB and into Zoom. When asked

If I’ve used the wrong category for this post, go ahead and redirect it to the appropriate one.  No worries.I use Zoom 7.0.0 (33767) on a Windows-based notebook computer.  My question is this:  How do I re-enable the Classic Notes feature?  I have searched the help resources but have been unable to find anything, so I am posting here.When I try to use what looks like Classic Notes, it takes me to a forced-redirect page within the app that says, “Upgrade your note-taking with the new and more powerful editing experience. Migrate your data to the new notes for a better experience. You can still access your previous classic notes.”  When I click the “View Classic Notes” button (gray with black type), it takes me to Zoom Web Access.  I don’t want to write and edit my notes on the web.  I do want to be able to write and edit my notes in-app.I don’t know what else to do to get Zoom to work the way I want it to.  All suggestions are welcome.Thank y

Hi! The "raise your hand" button is missing for me...When I click on the participants button, I should be able to raise my hand by a button on the bottom of the list of the participations but there is no such button, only to unmute me and to invite someone to the session. Does anyone know where this button is in my case? Kind regards!

I am placing the pinned presenter view and a video on an Epson overhead projector screen, and keeping the laptop for admin functions such as invite and chat separate. We are using a Lavalier microphone setup that connects to an interface. The video and presenter are heard in the room on speakers with simultaneously broadcast on Zoom. What do you think of this configuration. Has anyone done this successfully?

How can I convert a Recurring Scheduled meeting into a No Fixed Time Recurring meeting and retain the same meeting ID?  The No Fixed Time Recurring meeting has been used to feed into a live webcast for several years.  I am not clear exactly how it happened, but I suspect the meeting type has been accidentally changed to Scheduled when the meeting URL and ID were included in a Google Calendar entry notifying about a short test meeting.  I did not know that this was possible.  Changing the meeting ID would mean alterations in several platforms and notifying various clients, so we want to avoid this if possible.  We have set the recurrences to six months apart to secure the meeting ID, but this adds spurious entries to our calendar so is not an elegant solution.

I have a new iPadAir6, iPadOS version 18.3.2. When music is played during a Zoom meeting its starts out loud and clear for 3-4  seconds, then the volume goes way down and the quality is poor. The sound fluctuates for the duration of the music. Voice seems just fine. I have several iPads and iPhones, this does not happen on any of the other devices, only on the iPadAir6. I have learned that others who have the same version, iPadAir6 have the same problem. It seems there is a problem running the Zoom client on iPadAir6. Is Zoom support aware of this issue? Has anyone at Zoom looked into it?

We are experiencing problems with our phone.  A recording interrupts our incoming calls with we are experiencing phone issues 

Am I just missing it, or is USA (+1) not selectable when entering a phone number?  I have had to use Puerto Rico to get the +1 in front of my number.  I might have missed it since there seems to be no order to the countries.