Voice Translator icon not appearing in meeting toolbar or More menu (Live Translation add-on purchased)
I am writing to report an issue with the Voice Translator (AI Translator) feature.
I have purchased and assigned the Live Translation add-on, and the feature has been enabled in the account settings. However, the Voice Translator icon/button does not appear in the meeting controls toolbar, nor is it available under the More menu during meetings.
I have already tried the following troubleshooting steps:
Updated the Zoom desktop client to the latest version (7.2.1).
Using the Windows desktop client (not web or mobile).
Confirmed with the account admin that the Live Translation license has been correctly assigned to my user account.
Verified that Voice translator is enabled under Account Settings → Meeting → In Meeting (Advanced) (and also checked personal settings).
Fully quit and restarted the Zoom client, then signed in again.
Despite completing all of the above, the Voice Translator option still does not appear.
Could you please check the account-side configuration and help resolve this issue? If there are any additional settings, regional restrictions, or backend enablement steps required, please let me know.
Thank you for your assistance. I look forward to your reply.
Best regards,
