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There are a whole host of new features now starting to appear in the Zoom Contact Centre agent experience. New customers are seeing this new layout straight away, existing customers over the next few months, but you can request via a feature flag.Lots to like here, the sentiment bar at the top is really quite useful, as is getting your AI suggestions in line with the conversation.  

A few weeks ago Zoom Workplace appeared / opened on my desktop out of the blue.I had just Zoom installed prior to that. I didn’t need Workplace so unsinstalled it … then it seemed to reinstall itself. I repeated the process and it reinstalled itself. So i tried to uninstall both “Zooms” and the same thing happened. I then downloaded cleanzoom.exe and thought i had finally nailed it. However, 3 days later and it;’s back. My MSP assures me they haven’t got any auto installations set up in Intune or anywhere else. Anyone else having any issues with this? Any advice would be gratefully recieved. Cheers

Zoom training materials on breakout sessions (bottom of final page of pdf found at https://oit.pointloma.edu/wp-content/uploads/sites/2/2021/05/Zoom_Managing-Breakout-Rooms.pdf and included below) indicate that it is possible to obtain attendance reports of breakout rooms if attendees register for the meeting.  We have been unable to figure out how to do that - attendee report does not appear as an option for meetings, and there are no reports identified as related to breakout rooms. The only choices we see are registration and poll reports, but we need an attendee report (could be for the entire meeting - doesn't have to just be the breakout sessions during the meeting).Would appreciate any and all help with this.Thank you!!

Hi! The "raise your hand" button is missing for me...When I click on the participants button, I should be able to raise my hand by a button on the bottom of the list of the participations but there is no such button, only to unmute me and to invite someone to the session. Does anyone know where this button is in my case? Kind regards!

How do I turn off AI features and avoid them automatically going off on my Zoom meetings? The field "Automatically start Meeting Summary for all meetings I host" has been unchecked, but this hasn't fixed the issue.

Can the hosts read others private chat messages

I am taking a class via Zoom, but I do not want to download the app to my laptop. I prefer to use it in the browser window. However, I cannot find a gallery view option in the Zoom screen. When I open the settings, there is nothing there, nor is there the icons in the upper corner like I used to see in the app at my old job. Is there no option of using gallery view when on your browser? It is very distracting to have the speaker constantly changing any time someone coughs or moves their chair or something.

Experiencing a regression since upgrading from 6.2.x to 6.3.10.7150. When I share my screen, the first time it works as expected. The second time, it just shares a black screen. If I force-kill the zoom client, and re-join the meeting, I can share again.  

Hey all - hoping for some hacks or tricks I don’t know. Here’s my situation - I have three calendars that I would like to keep updated with the same availability. Each calendar is for a different kind of session and therefore has a different title. Is there anyway to add the dates and times I’m open ONCE and apply it to more than one scheduling calendar? Thanks for any input - I know it can be done manually but it’s such a pain in the booty.   

While on meeting it suddenly gets stuck, disconnects and says preparing meeting and shows cannot connect to network with error code 104103. But my network is fine as i tested with other websites and apps which works fine. Issue is only with zoom meetings. I tried to uninstall and reinstall, clear cache and cookies and data. Nothing worked. 

How do I hide the speaker's thumbnail image from those attending the meeting, while sharing a image or video etc?  This is especially needed when using the share screen alongside the speaker two images side by side) or when the speaker is superimposed onto the shared image. In these share modes there is still a floating thumbnail of the speaker on a mobile device or they appear at the top of the screen along with other participants. It looks silly having two views of the same speaker.How do I hide the thumbnail view, when the other screen share views of the speakers are being used? 1

カメラが起動せず、ミーティング時に自分の顔が表示されません。今までは使えていたのですが、先日いきなり真っ暗になってしまいました。バーチャル背景等も映らず真っ暗な画面のままです。再起動、デバイス側の設定の確認、再インストール等も試しましたが、解決しません。他のアプリ（GooglemeetやMicrosoft teams、Windowsのカメラアプリ）ではカメラが正常に使用できたため、カメラの故障ではありません。マイクは問題なく使用できます。カメラだけがどうやっても真っ暗なままです。対処法をご存知の方いらっしゃいますでしょうか。

I’m trying to create a workflow that automatically sends a message in the chat asking members of a channel to respond to a Zoom form. I’ve tested it a few times and, every time, the channel members have reported to me that they can’t respond to the form because someone else has responded before them (only the first person who responds to the form can submit it). Screenshot below.I’m on Zoom Version 7.0.2 on the PC desktop app. Any help would be greatly appreciated! 

As I read the Community discussions on this topic, most of the posts on this topic range from 8months to years old. Has there been a workaround found to stop these people?  Has Zoom figured it out? I feel like i missed something...has anyone had any luck detering these people.I thought surely if participants could enter the waiting room with thier video on instead of a profile picture, that would solve it…..but Zoom hasn’t figured out how to do that I guess. 

Hi, We have a request to add a new inbound path, but deliver to an existing queue. I know I can identify and tag DNIS in the flow and route to different skills.What I need to be able to do is display either the incoming DNIS or the Skill to the agent *prior to answer* ie on the inbound call notification.After testing I am aware I can enable the DNIS variable to show as an extended panel on that notification, but that is a global setting. Is there a way to do this at a queue level? The requestor does not want to create any additional queues to service this as volume is minimal. But agents need to know prior to acceptance as greeting will be different.  

Дніпровська міська рада є органом місцевого самоврядування м. Дніпра, Україна. Ми використовуємо платформу для проведення онлайн-засідань сесій ради вже понад рік. Нажаль, програма не має у налаштуваннях української мови та не розпізнає літери української абетки. Під час онлайн-трансляцій, в імені користувача програма замінює українські літери на знак "*". Також на записах подекуди повністю відсутні імена користувачів у їх віконцях. Ми вже неодноразово звертались із цією проблемою до вас.  Просимо вирішити її та додати до програмних налаштувань українську мову, адже мова є невід'ємною частиною української нації!Заздалегідь вдячні. The Dnipro City Council is a local self-government body of the city of Dnipro, Ukraine. We have been using the platform for online board sessions for over a year. Unfortunately, the program does not have the Ukrainian language in the settings and does not recognize the letters of the Ukrainian alphabet. During online broadcasts, the program replaces

Several times now, a recurring meeting after several successful meetings becomes invalid. The recurring meeting is not listed to be reinstated. Why?Information on the web states that a link becomes invalid because it had been deleted. The host tells me that she did not delete the recurring meeting.Any ideas why?Do alternative hosts have the ability to delete a recurring meeting? 

Chào cộng đồng / Bộ phận hỗ trợ Zoom,Tôi đang gặp phải một vấn đề nghiêm trọng khi cố gắng đăng nhập vào ứng dụng Zoom của mình. Sau khi nhập đúng địa chỉ email và mật khẩu (hoặc sử dụng phương thức đăng nhập khác), tôi liên tục nhận được thông báo lỗi với mã 1132, và không thể đăng nhập thành công vào tài khoản.Thiết bị đang sử dụng: MacBook Air M2Hệ điều hành: macOS Sonoma 14.5Phiên bản ứng dụng Zoom: 6.5.6 (60177)Thời điểm xảy ra lỗi: Lỗi này xảy ra mỗi khi tôi cố gắng đăng nhập.Các bước tôi đã thử để khắc phục nhưng không thành công:Kiểm tra kết nối Internet: Đảm bảo kết nối Wi-Fi ổn định và thử với các mạng khác.Khởi động lại MacBook: Đã thử khởi động lại máy nhiều lần.Cập nhật ứng dụng Zoom: Đảm bảo rằng tôi đang sử dụng phiên bản Zoom mới nhất (6.5.6).Gỡ cài đặt và cài đặt lại Zoom: Đã gỡ bỏ hoàn toàn ứng dụng Zoom và tải xuống phiên bản mới nhất từ trang web chính thức để cài đặt lại.Thử đăng nhập trên trình duyệt web: Tôi vẫn có thể đăng nhập và sử dụng Zoom bình thường qua tr

Hey Zoom Community, Has anyone ever successfully figured out how to appeal a 1132 error code or been able to contact an actual support agent from Zoom? I'm getting increasingly frustrated with Zoom because I need it for my job, yet when I "appeal" the error code, I get a generic response from no-reply email saying I violated the terms of use, which I did not. I thought I would be able to call Zoom support to talk to an actual worker, but it seems that Zoom makes it literally impossible to talk to an actual agent. I'm extremely disappointed with Zoom and, quite frankly, amazed at their ineptitude. If anyone has a solution to this issue that would be great. The only thing I can think of at this point is to buy a new laptop and use a new email to sign up for Zoom because they also ban your MAC address. Thanks

Could we get a notification sound for when a Meeting Breakout Room participant clicks "Ask for Help?"Invariably, I'll be standing up stretching or working on something else when I've been kicked out of a Breakout Room. It would be immensely helpful to have a "ding" or other notification that the request to come back into the Breakout Room has been clicked. Thanks!  Karl

I’ve received notification from zoom for permission to a video.  I’ve never had to grant permission when I provide the link with the password.  The link and password will not allow access to the video.  Any suggestions?

 Hello! I am participating in a meeting opened by someone else.The 'Share' button is not visible in the menu below.The person who hosted the meeting has set it to 'Share with Everyone,' and others say they can see the 'Share' menu.How can I resolve the issue where the 'Share' button is not visible on my computer?Please provide guidance.  

When I join a virtual meeting, I am unable to depress the visual button so they can see me during meeting. 

We have had a meeting where a participant was called Unlicenced Room. What is that?

Hello! Our office seems to be having an issues in our confrence room that utilizes a Logitech Tap that connects to a nuc with windows 10 on it. Whenever anyone joins a meeting using teams rather than zoom and then attempt to share their powerpoint using the "present in teams" option the tv that is connected to the nuc utilizing the zoom room application displays a white screen (which I can still see the cameras of the users connected). If I join the meeting from another device I find that I can see the powerpoint presentation, but it doesn't display through the nuc that is using the zoom room application. I attempted to update the display driver, run updates, and even updated the controller to version 6.4.2 (5659) , 64bit which I thought was the intial issue. If you need more info then do let me know and I can provide any screenshots of what I see.