Products

Zoom crashes when changing camera to Wirecast virtual camera.Zoom version: 6.7.8 (32670)Wirecast version: 16.5.1

Why not support the virtual background on my device ( samsung tab s9 fe)

I am the manager of a state government agency that is convening a series of public meetings where simultaneous interpretation is available.  We are conducting the meetings in English and Spanish using Zoom's simultaneous interpretation feature. We would like to make recordings of the meetings available in both English and Spanish.  However, there does not appear to be a way to simultaneously record in both languages from one device.  When we attempt to record the meeting from two different devices, with one device recording in the English channel and one in the Spanish channel, we are not able to do so.   The system appears to default to do a single recording (which has always been the English channel).  This single "master recording" happened even when we tried to record onto two different devices, with one recording to the cloud and the other to a local hard drive. Is there a way for us to do two separate, simulta

Em meus Webinars, eu sempre disparo algumas enquetes, e sempre recebo reclamação dos participantes de a enquete não aparece para eles. O que pode ser? 

Hi all, I have used Zoom for many years on the basic platform without any issues. However, recently, my camera and microphone are not working, yet they are working on both google meets and teams, so i think it’s a Zoom specific issue.I have done all the trouble shooting suggested by the virtual assistant, including turning computer off and on, uninstalling and reinstalling latest version of Zoom desktop app, worked through all the computer privacy setting to ensure both microphone and camera are allowing apps to access, etc etc.I did a microphone test in the desktop app, and it showed the sound is fine for incoming but not outgoing?I’m at a loss of what to try next.

I am not receiving the email confirmations after registering for events within the company.  I see the "successful registration" message, but never receive the email with the link to add to calendar/attend the sessions. 

Recently getting lot of spam invite emails for zoom meeting that I never opted for. I am tired of clicking on unsubscribe. Everyday a new emails popup.

Hi,unless I am missing something, I am not able to find a report which can be run to extract the info on custom variables used during the flow in zoom contact center. can someone point me in the direction where its natively available and I do not have to fire any API calls to get it?

I’m using the Zoom Room Controller SDK (C++) to control a Zoom Room, but I’m facing a couple of issues:After pairing successfully, the room sometimes gets unpaired automatically without any callback. I only realize this when I call a function and it returns result code 11 (which means not paired). To fix this, I call RetryToPairRoom(). Sometimes the pairing works, but other times it returns error code 100000401. In this error state, if I operate the Zoom Room using the native controller, I receive all the callbacks properly. However, when I try to perform any operation through the SDK, it still returns result code 11 (not paired).So my main problems are:Why does the pairing break automatically without any callback, if something like logs file or other are required from my side please let me know? Why does re-pairing without an activation token sometimes return 100000401, and even after that, why do operations still fail

Could, pls, somebody tell me how I can test my microphone and camera BEFORE I start a conference? I have just installed zoom. After the installation there was some kind of a test. The camera seemed to be working, but the microphone did not. I clicked my profile, but it did not have any settings. I have only a basic account. Thank you.

I use Zoom to connect with long distant grandchildren.  We also like to play games using the game room concept of several sites such as,  https://buddyboardgames.com/ and https://playingcards.io/ .  We play these games in a separate window while in our Zoom session.  I believe the structure is similar to Kooht, which Zoom has recently added as an extension but I have not personally tried it.  I use the whiteboard to do joint drawing with one my grandsons.  We can also play games like  Tic Tac Toe and hangman.  Incorporating some of the game rooms we currently use in separate windows into Zoom would make it even better.  While Zoom is focused on supporting organizations, it is also great for staying connected with grandkids and other long distant friends and  family members.&nbsp

the format here has changed. I can choose to join or host but no choice to schedule a meeting as I have done in the past.  Help?Kathi Grace

If I’ve used the wrong category for this post, go ahead and redirect it to the appropriate one.  No worries.I use Zoom 7.0.0 (33767) on a Windows-based notebook computer.  My question is this:  How do I re-enable the Classic Notes feature?  I have searched the help resources but have been unable to find anything, so I am posting here.When I try to use what looks like Classic Notes, it takes me to a forced-redirect page within the app that says, “Upgrade your note-taking with the new and more powerful editing experience. Migrate your data to the new notes for a better experience. You can still access your previous classic notes.”  When I click the “View Classic Notes” button (gray with black type), it takes me to Zoom Web Access.  I don’t want to write and edit my notes on the web.  I do want to be able to write and edit my notes in-app.I don’t know what else to do to get Zoom to work the way I want it to.  All suggestions are welcome.Thank y

Windows 11; HP laptopWhen testing speakers I can’t hear the tone; Testing microphone work well, I can hear tone well. I switched to head phones, could hear but volume is very low even though my volume set to max. Feels like volume starts high and immediately goes down.Have no problem with speaker in other apps.Did anyone have similar problem, what was the solution? Thank you,

Hello Team,I am facing an issue during Zoom meetings. When a new participant joins the meeting, I am unable to notice it if I am working on another screen or using a different application on my laptop.Because of this, I sometimes miss acknowledging participants who join late, which impacts meeting flow.I would like to know: Is there any setting to make Zoom automatically notify or alert me more prominently when someone joins? Can the Zoom window come to the foreground or show a persistent notification even when I am on another screen/application? I have already tried basic notification and sound settings, but the issue still persists.Request your guidance on how this can be resolved or configured better.Thanks in advance for your support.Best regards,Vipin Upadhyay

Is there a shortcut to ADMIT ALL or ADMIT NEW ATTENDEE after you have started presenting ?Once i have started a zoom meeting and in the flow of a presentation i have to use my mouse to hover over the request to ADMIT the new person logging into the meeting. I tend to use a waiting room as i don’t want people to login before i arrive and get everything ready to launch the presentation.I then let everyone in but it is after i have started and in the flow of presenting that late arrivals are harder to manage without breaking the presenting flow. I have looked in to keyword shortcut but hitting a brick wall on how to admit people into a meeting while presenting without scrolling across the screen to click the button. Was hoping to automat this with a hot key or automation. Would welcome some advice on how other have done this. 

I have tried everything suggested in Support and online but haven't been able to get an answer.  Yes, uninstalled and reinstalled Zoom, camera is working elsewhere and whatever else was suggested.  Help is appreciated.  Thank you

Hola al querer transmitir por facebook no me aparece la opción de una de mis paginas anteriormente si aparecía, que puedo hacer para que aparecer y pueda transmitirla por facebook live 

Are there logs in the Zoom web portal where I can see if there were any outages where we may have lost connectivity briefly? We had some internet issues.and one area reported they had intermittent outages with Zoom Phone  even though we have local survivability. They also reported they were missing call recordings that appeared later.Thank you in advance.

I am the host on our zoom mtg. I am out of town and don’t know how to have someone start meeting if I can’t. I paid for zoom account but our teacher needs to be able to start meeting without me. How do I do that? 

Hi everyone, I hope I can get some ideas from you regarding the following: I have to conduct 3 meetings in a row, having in between a pause of just 20 min. and I have to record each meeting. Since after each meeting the computer must convert the recorded session, how can I start the next one, without affecting the quality of the one that is being converted and the other, that I have to start? Many thanks!

I regularly share my screen to annotate documents. Currently I annotate by writing with my hand held mouse, however this is becoming more difficult as my hands get older. Is there a way I could link up a tablet and 'pen' to zoom, to be able to do this as though I am writing on a piece of paper with a normal pen? If so, what would you recommend? Thank you.

I had an event on 30th May which i had two external attendees hosting the session as our experts.  I have checked everything and all appears to be correct.As they couldn't join and the audience was in excess of 1000, the event was cancelled, can you tell me why they were unable to join as a panellist and were held waiting as an attendee only.I need to reschedule and can't have the repeat issue! Thanks 

Can you tell me how to connect the Zoom neural network?

my zoom wasnt responding while i trs to join a zoom via link (it wont even show up on taskbar) then when i try to join via id, i cant click anything on the zoom except the schedule button