Products

For Zoom Phone system, how do you turn off the call queue automatically when the user is out of office? Let's say we are using a call queue Monday - FRI with 9AM ~ 5PM. If a user is taking a day off on Friday, I see that we can set or automatically set "Out of Office" status in the Zoom Workplace app. But this does not stop them from receiving the call queue. According to this documentation here, it looks like we can turn on "Allow queue members to set their Business Hours," which will "allow" a member who is off on Friday to be not be in the queue. This is not the case. After testing, even with "Allow queue members..." enabled

last night, We have a meeting and I recorded via cloud. after a while, there's a message that cloud is full? is there any thing i can do to recover? 

Hey all,I’m working on a prototype app where HeyGen will talk to people to collect some data.Here’s the problem:• I’m the host of a Zoom meeting, but I’m scheduling it for another user (a guest)• I send the meeting link to HeyGen so the bot can join using this same account that booked the meeting• When the HeyGen avatar enters the meeting, Zoom shows a pop-up that the host needs to approve• But the host (me) is not in the meeting, so no one approves the pop-up• Because of this, HeyGen can’t hear the guestI’ve tried setting up the meeting in different ways, but I can’t find a solution.Is there any Zoom setting that can fix this?

Hola, tengo dos ordenadores, y en uno si puedo ver la sala de espera en una reunión de Zoom y en el nuevo no.Misma configuración, sala activada, pero en el equipo nuevo, no aparece la sala de espera.¿Me ayudan? gracias

Hi,Hope someone can help me with this.My client cannot enter our meetings as usual via the link, even if she hovers over it.Does it have something to do with my new Mac book Air laptop and some Safari setting , or is it on her end?(Her laptop and operating system are not old.)Thanks so much!vks

Zoom on Linux (Ubuntu)Version 6.1.0.198 So, the new version (see above) finally brought the new look that was announced earlier with version 6.0.0 (4563). Yes, it looks more modern. 👍 ButIt removes window decorations like the title bar and the borders. As someone who uses the title bar to see whether a window is "sticky" in a multi-desktop setup (sticky means, it moves around with me while I change desktop), this makes the Zoom app less efficient. In just one day, I had already so many occasions on which I left behind a Zoom window (keep in mind that the stickiness changes whenever someone stops sharing a screen) that I got very disappointed with the change. I looked around in the settings to find something that would bring the window decorations back, but wasn't successful. Does anyone have any pointers how to get window decorations back? Is it even po

hello...My local area of NA has a zoom account, as it was important to continue meetings (albeit virtual) during covid.  I am the zoom coordinator (if you will) for said area; and one of the meetings I scheduled for one of our groups is not appearing under the  MEETINGS column...in both the desktop & web zoom client.The common solution found on the internet doesn't work (as there are no calendars synced w/ this zoom client/account).  If someone can help, it would be greatly appreciated.  Without being able to see ALL scheduled meetings, I am flying blind in scheduling additional meetings; & in providing help to our area members when they have questions about meeting overlaps, etc. thanx, mark4man

One of the departments that I support is moving off of the zoom phone system to the one that I administer for our company. Is there a way for me to forward the 4 the auto receptionist to an external DID? I need to do this prior to porting the number out so they have no interruption. Thank you.

Hello Zoom team, I recently purchased my first Zoom Phone license and set it as the main company number. After that, I bought two additional licenses. Although I received a confirmation email stating that my order was processed and that I could get started with my new numbers, I am unable to see the numbers in my account.Additionally, I have not been charged for these two numbers, despite seeing the invoice on the Zoom website. However, I have not received the corresponding invoice via email.Could you please assist me in resolving this issue? I appreciate your prompt support.

Hello, I have been using Zoom for training sessions every week for the past five years. During breaks, I currently move each participant to the waiting room manually, which is very time-consuming. Could a feature be added in Zoom to allow all meeting participants except hosts be moved into the waiting room in one button, similar to the "admit all" function from the waiting room into the meeting?

Hello, How can I remove checks from check boxes in the invite options of outcall?? My customers are not good at English and they can not press 1 to join into the meetings. It's desirable that they can just pick up my call and get into the meetings directly.

My scheduled zoom meetings are not being received by invited participants. When I type their email in, there is a red dot next to it?

Hello there! For some reason whenever I tried to turn on my camera or add a virtual background, Zoom suddenly crashes or goes on not responding since yesterday. I already uninstalled and reinstalled the app but to no avail. This usually happens whenever I get Windows update. This is getting really frustrating since apparently, my subscription doesn't include Live Agent support. I am a recruiter and I have a lot of upcoming scheduled interviews so I really need your help please ASAP! Add tags

After I Click on Share Screen, there is a spoiler tag beside the function "Slide as Background" and its grey out (unable to click at all)Is anyone facing the same issue? Error: There is a spoiler tag beside the Slide as background and its grey outDevice Type: MacBook ProZoom Version: 6.3.11 (50104)Details about troubleshooting Steps you have taken: Restart Computer, Delete Zoom app and redownload it 

hiby mistake i installed/connected read.ai to Zoomi have removed all join and connected from read.ai for Zoomand also in Zoom app management i removed read.aibut read.ai keeps showing as a participant in every meeting i am joining (as host or not)read.ai support does not provide any solution.i am using Outlook 365 businessit is very annoying.can you assist me? thankmoti

How do I get rid of my password when I enter a private meeting room?My account>personal>meeting>personal room>edit>security>passcodeI can't click the passcode check box. 😞

Dear all, I am testing out zoom and me and my colleagues would like to use each other quizzes. We have a fixed set of multiple quizzes that everyone should be able to add when a meeting is created. Can you please advise if this is possible? Apart from creating it separately 6 times (we are a team of 6) over in every account which is very error prone and costs a lot of maintenance.

When the webinar host spotlights a panelist, this now reflects on all of the panelists' screens too. It didn't used to work like this. This is not a good change. Panlists do not like this. Many panelists want to see their self-view at all times so that they can remain in camera frame. If the webinar host spotlights a panelist, then all of the other panelists lose their self view. Spotlighting should only affect attendees in a webinar, not the panelists. Zoom, please tell your product team to change this behavior back to how it used to work so that spotlighting doesn't change the panelist screen.

I've been using Zoom for years and this hasn''t happened before.  After finishing my recording, I got this message:"Failed to Convert RecordingThere is not enough space on the disk (which is weird since I had just deleted several prior recordings).You need to make more space available on your disk by deleting files, then convert your recording by double-clicking the following files in the destination." So I went ahead and deleted far more recordings then the one I had today (about 35 minutes), emptied the trash and the tried to double click on the two that said to "double click to convert..." So, the file enlarges for a second and then nothing happens. I have a Mac Pro if that's helpful. Thank you so much! It was an important recording and I don't want to lose it.   

Hello - I purchased a Zoom phone to make calls, and send SMS when coaching with clients. Not exactly a "campaign" one can say. My two questions please - 1. My "brand" is approved and active. Do I still need to submit a 10DLC campaign just to send messages? 2. I previously submitted a campaign which got rejected for the following reason. The abbreviations make it difficult to understand what is being said. Can you please explain what they are trying to say. Thank you! "Upstream CNP declined sharing request for campaign CPBEAES. Explanation: Webform requires TN; update CTA/missing disclaimer. Please include Message Frequency, Data Rates, Help, and Stop disclaimer with the webform."

Hi All, Is anyone aware of a way to set up Zoom Phone so that our users can dial to an extension and their call will automatically be answered by multiple devices simultaneously?  Think of a scenario where the head of security needs to announce something to 3 guards located at desks throughout the facility.  The guards only need to hear the message but don't need to respond.  The new push-to-talk feature would work great if we were using the Zoom smartphone app in this scenario.  However, we're using Polycom VVX 311 and VVX 411 handsets.  In general, is this possible?  If our Polycom phones are the limiting factor, is there a handset where this would definitely work?

Previously virtual background works well in my HP i7 11th Gen Laptop, but after giving the new update it's not working. Blur freezes my video and the virtual background black the screen.

I have users who are experiencing instability of ZOOM Workplace since updating to 6.4. Some are experiencing chat will not send and will cause workplace to close and relaunch. Has anyone else experienced this or found a solution. 

Hello! I kept getting Error Code 1132 when I tried signing in on my iPhone. Even when I tried using a different email to sign in or uninstalling then reinstalling the app, it kept encountering the same error. I already sent an appeal to Zoom Trust & Safety as well. How long will it take to be resolved? Thank you very much!

Hi everyone. Can someone point me to where I can find the release schedule for Zoom Phone? There was a recent update to the call logs which really threw me for a loop. I found the release notes but obviously too late. I'm mostly familiar with Salesforce where they publish pre-release notes that tell you what's coming. I'm looking for something similar for Zoom Phone so I'm not caught off guard after the next release. Thanks!