Keeps updating same version every time I sign on | Community
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Newcomer
October 17, 2024
Question

Keeps updating same version every time I sign on

  • October 17, 2024
  • 1 reply
  • 11 views

Every time I open Zoom after shutting down my PC, I have to update the software. Its the same every time. It takes me back to 5 something and updates me to 6 something. I have logged onto the automatic update section of device management / Zoom web portal but both auto settings are switched off already. I also tried to make zoom an exception on my anti-virus but no joy. Its been happening for months, possibly a year and means I have to wait for a re-load every time I want to use the app. Any suggestions please? Thanks in advance 🙂 ( I have windows 360/5 ? not tech savvy I am afraid!)

    1 reply

    Newcomer
    May 11, 2025

    Same issue but never gets a reply - updates from 5.4.7 every time I restart the PC - makes Zoom highly irritating to use. Hope a sensible response appears.

    MGSR
    Community Manager
    Community Manager
    May 22, 2025

    Hello @RodB1,


    I'm sorry for the inconvenience and the late response.

    Kindly do a clean uninstall and reinstall the Zoom app.

    Please let us know if this helps or if you need further assistance.