Zoom Phone: can't get rid of "call may be recorded" prompt on one number | Community
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Newcomer
December 6, 2024
Question

Zoom Phone: can't get rid of "call may be recorded" prompt on one number

  • December 6, 2024
  • 2 replies
  • 3 views

Please help.  When a call is made or picked up from just one phone number under my account, it triggers the prompt "This call may be recorded for quality assurance."  I have no call recording enabled on any account, so please don't direct to the instructions to turn off the toggles for recording and ad hoc recording. Has anyone experienced or does anyone know how to disable?  Again, it's only happening on one phone number line.

2 replies

sparrow
Community Super Champion | Customer
Community Super Champion | Customer
December 6, 2024

Using Zoom app or desk phone?

Hex30Author
Newcomer
December 7, 2024

either.  it's tied to the number, not the device.  when i change the outgoing number to one of the other numbers, the recording doesn't happen.

Newcomer
May 23, 2025

Hi @Hex30 , we are experiencing this issue now with our FL 941 numbers. Were you able to resolve this?

Hex30Author
Newcomer
December 7, 2024

Either.  It's tied to the phone number, not the device.  On either device, if I switch the outgoing number, the recording isn't triggered.