Products

I  have Workplace Pro.  When I'm in a Zoom Meeting I usually get kicked off at some point.  Is there a reason why this happens?  I feel I pay a lot of money for the service only to get disappointed in a meeting.  What can I do to prevent this from happening.  I am usually on my laptop with this occurs.

I need to know if  a same document can be shared to the attendees  after they are in their Break Out rooms. Can I share  the document on the General Screen so that it is visble to all the attendees even after they are assigned to Break out Rooms?

This morning everything was working fine. Then, suddenly after a meeting I had, every single recording that I have there in the cloud, around 30 recordings needed for work were removed. I’ve paid immediately, however I’m not able to find these cloud recordings. Someone know how to recover it?

if i cancel my current zoom cloud storage subscription will all my past meeting recordings get deleted? i'm not currently using zoom...but i'm paying $40/month for 200gb of cloud storage. i'll likely be using zoom again for work in 4-5 months so was just curious if my recordings would still be there when i resubscribe to the $40/month plan.   

A vertical line of purple dots appear on the right hand of the screen at all times - call or no call.  I've uninstalled the application and reinstalled it, with no success. The lines don't appear on any of my other video applications.

I’m experiencing an issue with the Zoom app on Android where my calls keep switching between the phone's speakers and Bluetooth. This makes it difficult to hear the other person. I have to manually switch to speaker mode, which is quite frustrating, especially when I'm driving and need to use hands-free. Zoom keeps switching the audio source during calls. Is there a way to fix it? 

Hi, I am not getting virtual background option in my Zoom app on Oneplus Pad Go. Has anybody faced a similar issue?Is virtual background not supported on oneplus Pad Go? Regards,Ritesh

I'm unable to join in workplace meetings. Keep getting this error.Have put in ticket already.Help!

I'm a newbie. I installed Zoom (on my Mac). Under Settings, my microphone works fine. However when I launch a test meeting, the microphone does not work. Any ideas??

Bought a new Macbook and when I launch zoom it doesn't recognize my ipad's EpocCam.  Downloaded an EpocCam type alternative and that app sees my ipad but Zoom doesn't offer that connection as an alternative source either; when clicking on the video icon.   What switch haven't I clicked that I'm supposed to click?  Downloaded drivers and apps and everything I think I'm supposed to download to both ipad and Mac.... thanks for any thoughts. 

We are doing a live cast on Facebook with zoom and trying to use a 4 mic Boya Lapel system. We had issues where when all 3 host were talking at times the sound was not working properly and out online guest could not hear us. Is there some setting I need to tweek to fix this or do we need to change microphones?

When we transfer a call within the company, when it goes from an extension (eg. 101 to 102), the recording prompt is played again when the transfer has been completed. Is there a way to stop this prompted to only happen when the call starts and not when it is transferred? We have found that clients do not like this disrupting their conversations when they have been transferred, as they are already aware that the call is being recorded. 

Hello,   Some users in our org. experience the UAC prompts while joining to zoom webinar, and we undertand this could be related to group level policy in windows for zoom, so we looking for the  Document for listed differrences between EnforceSignInToJoin and EnforceAppSignInToJoin.if anyone have any idea on it, you may please share with.

I have a meeting scheduled for this Saturday with auto recording to the cloud. While setting up the invitation for people, I clicked the link and accidentally started the meeting. I ended it, and now I have an 11-second recording of that mistake. What will happen on Saturday when I start the meeting for real? Will there be a new recording? Or will Zoom think I already recorded the meeting? This is really important because I need to have the actual meeting recording after the event. Thanks!-Tom 

si conecto mis cascos  bluetooth no se me graba el audio del sistema de la zoom desde apowersoft en cambio graba audio de todo lo demas ya no se como escribir este mensaje me da error de html y lo estoy haciendo sin comas ni acentos ni simbolos a ver si me deja enviarlo

Hi, I have a question regarding the Data Tables. I would like to know why it's not possible to have content body for the rows in a Data Table? My use case is that I have a Board view where I create my tasks and each tasks has columns like Status, Project and Due Date but I also want to have a body, like a normal page where I can write the details of my task as well as adding Reminders. Adding another text field won't do it for me because I need a textarea not a text field, ideally the page itself like Notion.

Hello all.  I've only used Zoom's basic (free) functions but am looking for advice about which plan I may need to upgrade to so that I can accomplish a specific goal.  I am a student doing research requiring interviews of individuals (essentially two party calls/meetings) that I need to record to the cloud and have transcribed.  It seems Zoom might have such capabilities, but I'm not sure how to choose/construct the correct plan.  I think I will at least need Pro, but am not confident I can add on the needed features.  Meanwhile, a Business plan seems like overkill, and I only need one license (not a minimum of 10).  Any ideas or advice?  Thanks!

The feature is turned on and I cannot get a confirmation email to my work email or my personal when I register for webinars I've just scheduled. Even when in the scheduling screen and I click to "send me a preview email" those do not come either. I've checked Junk, Clutter, Spam. Nothing is coming. This is a major feature of promoting a webinar for registration.

Hello everybody! Need some help with my Zoom video converting. Today I recorded a meeting on my computer (locally), 2 files with the extension *.zoom were formed. One takes up 1.2 GB, the second - 8 MB. Usually I double-click on one of these files and everything is converted to mp4. But in this case, nothing happens. I tried to transfer everything to another computer and try to convert the video there - no changes. What should I do? Thanks for support.

We recently had a webinar with 1,700 attendees that had lots of reactions. I ran the Reaction Report and saw that there were many instances of the same reaction emoji being repeated over and over by the same person just seconds apart. For example the report shows the same person clicking the laughing emoji almost 50 times in 15 seconds. I tested this out myself and it's not even possible to press the button that fast. Is it possible that the system is just double counting a single click? Anyone else seen behavior like this? I want to report to my leadership how many reactions we got but I don't trust this data with all the repeats.

Hi everyone. I am hosting a meeting/virtual training that requires registration. Unfortunately, the link to register now brings up a registration form which already has the name and email of previous person who registered! Not sure shat caused this but how can I fix this? I even tried creating a new meeting with a new registration link but it still happened!

We have extensively investigated the Zoom for Webinar out of the box Application for Salesforce.  We use Salesforce Campaigns with Campaign Members to invite large swaths of our constituency to our events.  Our Webinars average 600 invitees. We found the Zoom Webinar for Salesforce App to contain the functionality we seek to be able to have a webinar platform that integrates with the way we use campaigns.  However, there are so many limitations. Zoom Add to Webinar button for Contacts and Leads.  Zoom has an add to webinar buttonKnown limitationscan only add up to 10 members from a listview at a timecannot add members from Campaign Member related list on Campaigns directly nor can it add members from a report.The button can be used to add campaign members using Contact and or Lead Listview or from

We have a teams room that can attend Zoom meetings. Often times we get an invite for a zoom meeting and the ical is not sent, just a link to join the meeting. We need the ical so I can add our teams room to the meeting. Is there a way to get the ical from a meeting invite  link without having to reach out to the sender and ask them to resend with an ical invite?

Please help me to fix the problem. Error Code 10008 "Unable to install updates"I can open my account from the webbrowser and it is working on my phone

I had to uninstall and reinstall Zoom.I can't remember what Setting I must change to place My Computer Recordings into Downloads folder instead of One Drive folder.Any assistance will be appreciated.Thank you.