recorded lectures

the organization I'm enrolled in runs a joint program with zoom to view the recordded lectures of the past fortnight. however when the zoom interface opens I'm facing the following issues:

The video interface for recorded lectures is a hassle. There is not enough space between the pause button and the video progress bar in both the browser and the app mode. Trying to pause the video completely resets the time to near the beginning of the video if you tap even the slightest bit off-point, and is very frustrating. Secondly, there is no option for mlving 10 sec backward/forward by double tapping the screen, and again you have to struggle with the time bar, which is even more dificult to navigate for such small time intervls (even normally the time is difficult to adjust accurately usng the time bar).

I requested the organization's customercare to add the required features and introduce better spacing or slightly larger icons, but they said the issue is out of their hands since the video opens in tne zoom interface... zoom chatbot is also not helping. what should I do/ how should I request the same from zoom's side of the service??