Unable to call - UAE, Armenia, Turkey

Forum|Forum|8 months ago
May 23, 2025
3 replies
5 views

I am new and having the same problem...

I am unable to call the UAE, Armenia, and Turkey.

Says "Sorry, we cannot complete your call. Your service plan does not support calling this destination." Is there a setting I need to change, or what?

I could call the US, Canada, UK, and other European countries without any issue.

I subscribed to the US & Canada unlimited calling plan, $15 a month, and am using the Pay-as-you-go option to call the rest of the world.

Call handling and routing

Best answer by Eliot

hi @VincentCMAX

i agree with @sparrow

here is a a couple of screen shots:

Enabling or disabling international calling

Turkey and UAE can be selected from the default countries/regions located in account settings->zoom phone.

Armenia must be selected from the special countries/regions located in billing.

thanks, eliot

sparrow

Community Super Champion | Customer

Are you using the Zoom app to make the call or a desk phone? In billing and pay as you go, did you open and enable those countries to dial? Did you also go into your user settings and enable International calling and also check box those countries?

E