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Hi everyone, For the past month, whenever I join a meeting, one participant's screen shakes.  I have completed updates, restarted my computer, logged in and out of my account, and yet one person will have a shakey video screen.  I noticed it is usually in the upper left corner of the screen (when it is more than one person). It is completely distracting and a bit visually overwhelming.  Any suggestions on how to fix this?

We recently upgraded our Zoom account to allow us to have the Q&A box function. This has worked for new meetings but isnt possible for any meetings we already had scheduled in the account. Does anyone know how to add this in. The only reason we paid to upgrade was to use it for an upcoming meeting that we already had booked in.

I have a script on my computer that lets me toggle the default windows Communication Device when I press a key.  This works fine in Discord; pressing the key switches call audio output between the two devices, because Discord is set to output to whatever the windows default Communication Device is. However, on Zoom, there's no option to use the default windows Communication Device, only the default Speakers, so there's no way to automate changing Zoom's output without also changing my whole computer's default audio output.   How can I tell Zoom to output to whatever is set as the Communication Device, the way Discord does?

I received the SMS campaign decline notice, italicized text below. As you can see there's no explanation. Does anyone have any suggestions/ideas? I mean, I can't fix it if I don't know what is wrong with it.  Your SMS campaign has not been provisioned because of the following reason, Upstream CNP declined sharing request for campaign C8YLDJF. Explanation: C8YLDJF. The rest of the email are the links to Best Practices and other articles.

My Zoom video is flashing green for myself and attendees. I reinstalled Zoom; under “Video> Advanced” I unchecked “Optimize quality of the video | send with de-noise”; I unchecked “Sending video” under “Use hardware acceleration for…”. The flashing green of my video persists and is very distracting to all. Please advise.

Hello,I start my meeting via my laptop (this is the host that records the meeting), and then I log also via my Samsung phone and keep my camera only on my phone so everybody can see only my phone camera but I see that I don't get with the phone fullscreen? I test it with friends and when they have Iphon it is fullscreen but on Samsung, it is not. Do you know how can I make my Samsung show fullscreen? Thanks' Tsafi

I have Zoom Workspace Pro for up to 1000 participants. I have an already scheduled Zoom (not a webinar) set for Tuesday night with over 700 participants. I cannot find a Q&A button at the bottom of the screen; only the chat button. I have tried the Zoom instructions to go to "Details" but nothing comes up to enable Q&A. Can someone help me?

I have been using Zoom for some time and today I was finally told that my Zoom background image is backwards. Which means it has always been backwards. I don't understand how it is backwards because my video preview is correct, but the others have an opposite view of my background. It means there is an issue with what I see and what others see is not the same, which means the preview is not true.  My method is to flip all my background images in Photoshop because a normal view of my background image is flipped backwards in my video. So i thought i fix the problem but actually was creating the problem due to video preview is not a true preview of what others see. Did anyone else learn this oddness? I hope the preview can be fixed. 

Hundreds of calls every day are being added to our Dynamics CRM system with no other information besides 'voicemail added' and a link that does not work. They are all being created under my name since I did the integration. Zoom support says they  cannot turn this off and they cannot add more or correct information to it. This is extrememley unhelpful information and only bogging down our system.

I have a profile picture on Zoom but it never shows up when I join a meeting! Help, I don't always want to be on video. 

I am using iPad Pro and iOS version is 18.4.1.        Zoom version is 6.4.5(24064) When I test my setup by accessing to zoom.us, test for microphone, speaker and camera runs without any interactive confirmation for each then ends.  Only green check box is shown for each but without confirmation .    I once deleted zoom application and reinstalled but not resolved.I have a Windows PC and Mac Mini too but test goes with interactive confirmation as expected.  I appreciate any suggestion to resolve. 

Hello, before I put the AI on, when I was recording and pinning my video, I couldn't find the participants' videos and that's what I wanted. Since the introduction of AI, when someone speaks, their video is also recorded and is in my recording. Is it possible to disable this option to have only my video (from the host) and the voice only from the participants? 

Hello,We are trying to keep anonymous users, and callers from joining our webinars without having to register for the webinar.  We have about 2000+ people that attend an all-hands webinar.  In these webinars that we host, we have attendees that show as "anonymous" and sometimes there is inappropriate chat and Q&A from these anonymous users/callers.  These webinars are strictly for our employees and was wondering if there is a way that only their domain email could join the webinar.  Also possibly keep our users from forwarding the email so that other users cannot simply click the link and join the webinar.  We use SSO for Zoom.  We use the Zoom Workplace software installed on our computer's version 6.3.11 (60501).  Thank you!

When the meeting starts and participants turn on their cameras, Zoom freezes. Everything freezes and nothing works for a few seconds. After that, the images of all participants (including me) are automatically pixelated. This means the quality of your camera images decreases.Furthermore, Zoom crashes again every time I increase or decrease the number of videos (participant cameras to be displayed), i.e., when I select "Show video thumbnail or grid" during screen sharing to display the remaining participants.The interesting thing is that I asked the participants if they were experiencing the same issue I described above, and they told me they weren't, and everything was working fine for them.I verified that it wasn't a problem with my internet connection, as my partner uses Teams every morning (I have meetings in the afternoon). There are usually several meetings per day, and the number of participants is usually between 15 and 40. She had no issues.PC: ASUSTeK COMPUTER INC. UX305LA.My

I can not "see" the background behind me. I just get this grey box. I can use other backgrounds but would prefer to show my actual environment. I have reinstalled app and am using the latest version (6.4.6). Using MacAir (13", M3, 2024), OS Sequoia 15.3.2. Thanks!

I have an 18 month old Pro account, which was provisioned in US although I set it up in UK and I am billed in GBP (might  be significant).I have just tried to set up a meeting that allows access by telephone for Audio only, but I can no longer find a UK access number in zoom. I have found an old telephone number on the internet but when I try and use it asks for my meeting ID and password then tells me that telephone access is not allowed for this meeting. It worked OK  last time I set up a meeting with telephone access a couple of months ago So how do I allow audio only participants by telephone in the UK? 

I am trying to share a folder and a document in Zoom docs.  I have tried via the Workplace and also via Zoom web access.   For the document sharing in Zoom docs:I am able to share the document with some external users but not all.  The oddest thing is that I can share with one user from an external org, but not a second user from that same org.  There does not appear to be a doc sharing security setting at the document level. e.g. name1(at) domain.name works for sharing, BUT name2(at) domain.name cannot be shared too (why would this be the case with the same external domain?) For the folder sharing in Zoom docs:I am unable to share with external users (e.g. name2 (at) domain.name) even though my Security setting allows for sharing with external users. Anyone else experiencing the same thing?  Any recommendations for what my tenant admins should be looking at?  Thanks!

We are receiving an error when trying to connect to a client meeting - "An unknown error occurred"Error Code: 100006301Seems to happen on both the desktop app, and webpage connection. we are able to connect via a cellphone with no issues, but this is not ideal Cant seem to find any details on Error Code: 100006301 online.

Six AI Companion features you should know about and try right now:   AI Companion is a fixture in Zoom Meetings thanks to its high-quality meeting summaries, but it can do a lot more to help you stay on top of your day and get even more done.  Check out this recent blog post highlighting some of the productivity gains with Zoom AI Companion:  https://www.zoom.com/en/blog/six-ai-companion-features-to-try-right-now/To watch demo videos on these use cases (plus much more) in action, here is a short series of videos I created to better understand the power of Zoom AI Companion: https://www.youtube.com/@collabjosh/videos

Hello,Does anyone know where to find AI reports for the following AI tools? Consumer sentiment and agent talk metrics?

Recently, I have been facing an issue with my audio during a meeting with my mentor. He cannot hear me, but the audio input of my microphone during the meeting is fine. I can see the input level increase when I speak. What I've done so far is: 1) Checked if I selected the correct microphone channel. 2) Tried my pc, headset inputs and the issue still persists.3) I've used also my iphone microphone and did not work. 4) I've joined the meeting from my iphone only instead desktop that I usually do and still not working. 5) Checked his settings also and they were ok! * Bear in mind that I have a connected audio interface (Focusrite) but it worked fine in the past! I cannot identify what is causing this issue! Please help!  

Once again, my recurrent meetings (basically all of my meetings!) have disappeared from the latest update. I can still find them on the desktop version so I know they still exist. Anyone know where I can find them on the Windows Zoom app? Many thanks, Joe

I have a Zoom Pro account and wanted to take advantage of the free trial Zoom Phone offer I recently got via email to see if this service is for me. I am a one-person consultancy, and need a single DIRECT phone line that doesn’t require a caller entering an extension to reach me. I can’t find  anything in your support articles that tells me how to do this. It seems your phone service is totally designed for companies requiring multiple lines with extension numbers to reach anyone. If there’s no way to do what I need (i.e. get my Zoom number to ring directly, without needing an extension), then this service obviously isn’t for me and I’ll need to discontinue the phone as part of my Zoom account. Please advise.

So we have a Zoom Workplace Pro account with Large Meeting Add-On (1000 participants), and we're paid up. BUT now under profile it says only 100 participants/40 minutes. Last week, we did a meeting and it capped us at 100, when 500+ were trying to get on. There is some glitch here. Can't figure it out and cannot get to anyone to help figure this out.

Hi all, looking for some assistance here. I'm on 6.1.10 (38818) for Mac OS Sonoma 14.6.1 (23G93).Whenever I enter a meeting there's a banner in my system menu that says "Turn on Reactions". The X to close the banner does not work. I've updated to the latest version, uninstalled and reinstalled from a fresh download, and disabled zoom notifications in my system menu. Can anyone help me out?https://www.loom.com/i/6d8b83c3f50149aa9bc8f6d450cf4f9a