Zoom Large Meeting Add-On NOT Working | Community
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Newcomer
gregggonsalves
Newcomer
April 19, 2025
Question

Zoom Large Meeting Add-On NOT Working

  • April 19, 2025
  • 2 replies
  • 4 views

So we have a Zoom Workplace Pro account with Large Meeting Add-On (1000 participants), and we're paid up. BUT now under profile it says only 100 participants/40 minutes. Last week, we did a meeting and it capped us at 100, when 500+ were trying to get on. There is some glitch here. Can't figure it out and cannot get to anyone to help figure this out.

2 replies

storyhub
Community Super Champion | Customer
storyhub
Community Super Champion | Customer
April 21, 2025

Sounds like you may have not upgraded the account to Pro.

Under profile > license should say:

Zoom Meetings
100 participants
You can host up to 30 hours per meeting with up to 100 participants.
If not be sure all the following has been done:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063375

M
Newcomer
MarcoBosch
Newcomer
April 21, 2025

It sounds like Zoom isn’t recognizing your paid plan or add-on correctly. This can happen if the license isn’t assigned properly to your user.

Here’s what to check:

  1. Sign in to Zoom and go to Admin > User Management > Users.

  2. Make sure your user has the Zoom Workplace Pro license and the Large Meeting Add-On assigned.

  3. If not, assign them manually.

If it’s already assigned and still not working, try reassigning the license (remove and add it again). Then restart Zoom and test.

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