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J
Newcomer
JenniferHoff
Newcomer
April 21, 2025
Question

Grey Background

  • April 21, 2025
  • 1 reply
  • 6 views

I can not "see" the background behind me. I just get this grey box. I can use other backgrounds but would prefer to show my actual environment. I have reinstalled app and am using the latest version (6.4.6). Using MacAir (13", M3, 2024), OS Sequoia 15.3.2. Thanks!

    1 reply

    J
    Newcomer
    JenniferHoffAuthor
    Newcomer
    April 21, 2025

    Ha! I solved my own problem. The Sequoia FaceTime app has a change the background feature which Zoom is picking up. 

    Solution, launch FaceTime, and go to the FT icon in your menu bar (upper rightish). Pull down that menu and go to background. You turn off the background by hitting the circle on the LEFT side. Wowza...this issue dogged me. Glad to have it solved. 

     

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