Another 10DLC question - Upstream CNP declined without any explanation | Community
Skip to main content
B
Newcomer
BDTS
Newcomer
June 17, 2024
Question

Another 10DLC question - Upstream CNP declined without any explanation

  • June 17, 2024
  • 1 reply
  • 2 views

I received the SMS campaign decline notice, italicized text below. As you can see there's no explanation. Does anyone have any suggestions/ideas? I mean, I can't fix it if I don't know what is wrong with it. 

 

Your SMS campaign has not been provisioned because of the following reason, Upstream CNP declined sharing request for campaign C8YLDJF. Explanation: C8YLDJF.

 

The rest of the email are the links to Best Practices and other articles.

1 reply

CarlaA
Community Manager
CarlaA
Community Manager
June 21, 2024

Hi @BDTS, thank you for posting in the Zoom Community!

 

I was able to verify that you have successfully submitted a ticket to our support team. Please keep an eye out for further instructions via email. They will be able to further investigate this rejection reason. 

 

Thank you! 

L
Newcomer
Lxs
Newcomer
April 22, 2025

Hi Carla,

 

im receiving this message: 

Upstream CNP declined sharing request for campaign CNN8EAW. Explanation: Disallowed Content (Job Posting).

 

my campaign says nothing about job posting and zoom and the integration folks are absolutely no help. I’ve gotten rejected at least 10 times and no one is any assistance. Please help!

CarlaA
Community Manager
CarlaA
Community Manager
April 22, 2025

Hi @Lxs, thank you for bringing this to our attention. 

 

I flagged your ticket to support for further review. Please continue to monitor your ticket for follow ups. 

Thank you! 

Terms & ConditionsAccessibility statement
Copyright © Zoom Communications, Inc. All rights reserved.