Products

Hi, I’ve purchased a Zoom Phone license with the U.S./Canada Unlimited Calling Plan (1 license – active), but I can’t assign a phone number to my user.When I go to Phone System Management → Users & Rooms, I get this message: “You need more licenses.” I’m the account owner and the only user. No numbers are showing up for assignment.I also can’t manually purchase or add one from Plans and Billing.This is blocking me from making any calls, and I’m actively paying for the service. I’ve submitted a support ticket but haven’t received a response yet.Ticket number: TS1873868 Can someone from Zoom please resolve or escalate this? Thanks.Adam

Hello Zoom Team,I would like to suggest a new feature to enhance meeting inclusivity and communication.Many users have names that are frequently mispronounced, which can create awkward or uncomfortable moments and hinder effective communication. To address this, when a user creates a Zoom account or manages their profile, they could type a phonetic breakdown of their name or upload a recording of how it is pronounced. Then, during meetings, participants could simply hover over a person’s name in the participant list or chat to see the phonetic spelling or hear the audio pronunciation. This feature would make it easy for everyone to learn and say names correctly without interrupting the meeting flow and would foster respectful communication, especially for users with unique or non-English names. Thank you for considering this suggestion. I believe it would be a valuable addition to the Zoom AI Companion or Zoom Meetings product area

We are running a webinar via Zoom Sessions. Where is the ability to start or stop the recording manually? The recording controls are not present in their usual location! If the "auto-start" was not configured beforehand, you cannot change this without restarting the ongoing session either.

I usually only have 2 people in any meeting I host, but there are sometimes more. I am currently on the basic plan and am looking to possibly upgrade so that I don't get limited on time for those larger meetings. My manager has a pro plan currently. I see that there can be 1-9 licenses per pro plan. Does that mean that up to 9 accounts can be linked to that plan? Is there a plan that allows multiple accounts to be on it without having to buy plans for each one?   Thanks for the help!

Hi All, I am looking to add our company logo to the screen so that it's visible when we conduct Zoom video meetings with clients. Does anybody know if this is possible and if it is, how I might add it? Thanks 

Hello. I've just installed Zoom Client for MacOS and found that every time I start the application I have to enter my user name and password to sign in. This is very inconvenient. Is there "remember me" option? It is weird that such a simple feature is not implemented (((

Hi there, i just installed Zoom (6.4.13 (2309)) on Linux Min 22.1. Apart from my other problems (see other posts) there seems to be another issue: When joining a meeting there is a popup to confirm conditions & policies.This popup re-appears EVERY TIME when joining a meeting. Also when leaving a meeting there is a popup "you left the meeting".There is even a checkbox "do not show again", i checked it, but the popup keeps coming back. Screenshots here: https://postimg.cc/gallery/cNv0TGD The selected option is not saved. Greetings Fino

Hi, i installed the latest version 6.4.13 (2309) on 2 Ubuntu systems:1. a Classical Ubuntu2. Linux Mint, which is also Ubuntu-based On both systems i experience the same poblems.Also on the first system i tried an older version (don't remember the version number), but it was the stable release version from snap. Reproduction:- start an Ubuntu system- open zoom- press "join a meeting"- enter ID- enter PWD- accept conditions/policies- nothing happens - the main window stays unchanged, the "join a meeting link" is disabled, no meeting window appears- when closing the app now a confirm window opens "Are you sure to leave the meeting?" with "Leave" and "Cancel" buttons. Both systems are fully updated.Freshly restarted.Zoom fresh installed.The meeting was already in progress - it was possible to connect with other dev

Dear All, Perhaps somebody has experienced such of situation already:Under the Zoom Workplace for Linux, I have a problem with the window width in the Settings menu -> General. The content pane is very narrow, and the padding width on the right almost covers the entire content pane area. I cannot insert the picture here to show the issue, but I hope my description is clear enough. Perhaps you know, how to fix it? It is about version: 6.4.10 (2027)

Hello everyone and Zoom teamI am a long-time Zoom user, I used to be very satisfied with the way Zoom works and the simple interfaceBut I see more and more changes and difficulties for users. Is it because your design team or user advisors are too free to think of many things that make it difficult for users?In the past, logging into an account and entering a password was very easy. Now you think of all kinds of tricks. So how do young and old users know how to use it? Are you too free? 

We have a Zoom room setup with digital signage enabled.The computer we are using for the Zoom room is running Windows 11 and setup as a kiosk in Intune.It seems like Kiosk modes works like it should. On start up, it automatically signs into the kiosk account and Zoom Room automatically launches. The computer does not sleep or hibernate. We can still host and join meetings using this Zoom room without issues. We noticed that after rebooting, the digital signage does not display. After multiple reboots, the digital signage eventually shows up. If we randomly decide to reboot the computer, the digital signage stops displaying.I haven't been able to pin point the root cause for the digital signage issues. Does anyone have any thoughts?

I am seeing faxes from Athenahealth mostly but occasionally others, being split into two separate faxes.E.g. 1st fax pages 1-6 and then a 2nd fax with pages 7-11.Oddity is that it's also only one specific location/fax line seeing this behavior. Path is as follows:Zoom Fax # "X" > Auto Receptionist "X" that forwards to > EMR fax # "A"This is the one splitting sometimes Zoom Fax # "Z" > Auto Receptionist "Z" that forwards to > EMR fax # "A"This one, and many others configured similarly have never seen this issue This is all within their normal PBX config, nothing related to online fax.Our EMR vendor is at a loss.I cannot find any meaningful config differences between other fax lines, and the one with the issue.(Beyond the obvious like a different fax # and name).Hoping someone else has seen similar issues? Have not found anything as of yet...

I am new to Zoom and all I want is a replacement for Skype. Where is the phone icon so that I can call my mother? Please!

Is it possible to limit recording access for specific users/departments/sites.  I'll explain a bit further as I know I can create roles, but here is a scenario: User A at Site A has all their calls recording for auditing purposes. Someone who can can review the calls for Site A sees the calls from User A as expected. User B works at Site B in HR, and by default does not have their calls recorded.  When User A calls User B the call is still recorded because we record user A's calls.  Is there a way to prevent the auditor for Site A from listening to that call.   We use to use DVS Analytics that allowed us to provide some logic to that calls were excluded.

June 11, 2025I noticed that during a meeting I Hosted today, in the Host Tools, there was no Waiting Room option. I couldn't turn on a Waiting Room.We don't like to have it on all the time because the Owner has to show up daily to let everyone in and that's not possible. We like for the Host to be able to turn it on once they get to the meeting.It was last available, that I noticed, on May 28, 2025. Has it been off all June? How do we let Hosts turn it on and off for their meetings? Did it just move?I made a screenshot of what I'm looking at and uploaded it to Youtube:https://youtu.be/1SNQ6lEjL8sI left that link since I can't leave a screenshot here.

Hi, I have a new problem which I didn't have in the past.I'm a Mac user (both Mac mini and MacBook Air) and having Sequoia 15.5. OS. Zoom version is 6.4.12.I update operating systems and applications always when available.Now when I schedule a new meeting and push "save", it doesn't offer any more to take it to the calendar as a calendar mark.I have not changed any security or other settings. Same problem has popped up to both devices - Mac mini and MacBook Air.Any thoughts what might have happened and how to fix this? My iPhone Zoom app works fine and offers sending the email invitation as it should.

I know that I can configure a meeting to record automatically when the meeting starts. I would like to do the same with captioning, that is, have captioning start when the meeting is started. Of cosre this shold be available as a meeting option, so it can be turned on or off for any given meeting.  This options should be available in the same screens and devices where the auto record setting is available.Thanks for considering this request. 

I'm on Ubuntu 22.04 and when I try to do some changes in Settings ... it's not possible due broken UI /General, /Audio, /Notofications.I dont have permission to upload images ... soo I hope this will get some attention. 

The new "docs" feature looks very flexible but is it possible to print a PDF from it to allow me to circulate it to members of my group.

ON IPAD:  Up until this week, June 16, 2024, if someone shared their screen during a meeting, it would go back to gallery view, which is the correct view/setting.Now when a participant ends a screen-share session, it goes automatically into speaker view. I have to manually find a moment to switch it back. I am a court reporter, and I have very little time to take my hands off my writer to do that.What is going on? I'm not the only one who is having this issue. Three people I know already told me they are having it too. I just hope there is a fix.Thanks!

Our T57W Yealink phones were experiencing intermittent audio issues. We found that they were not on the latest Yealink firmware. Instead of 97.87.0.15 that was released March 10, 2025, they were still on 96.86.3.17. The Zoom Chat Agent couldn't explain why they haven't pushed out the latest release, does anyone know?  After I manually updated the firmware on each device through the IP GUI the audio issue hasn't resurfaced.  I just hope to not have to manually update the next time Yealink releases a firmware update.    

Hello,  Does anyone know how to apply a custom background and organization logo to replace the default Poly logo and background? We have about 200+ Edge E220s and I would love to integrate that element into our setup.  Many thanks.

I can access the chat with the messages but not the documents. I know the documents are somewhere as the history of the meeting is showing they are there.  But I can't download them.  I click to download them and it won't work. How do I access them.  Any help gratefully received. Thank you 

Perhaps Zoom is attempting to build an Apple-like walled garden with the AI features but I don’t need to work with 3 different task managers.  Does anyone know if or how you can export the recommended task lists AI Meeting Summaries generates?  I want a quick simple way to export the Zoom task list into the task manager app I’ve been using for the last 10 years thanks!

I'm here to report a meeting that were being offensive. I have proof.