Auto Receptionist Transfer Time

hi @ChrisPotterAura 

Which Auto receptionist option are you referring to? Since you mention prompts, you may using an interactive voice response (ivr). Are you using a multi-level ivr?  does the delay time occur when going from one ivr level to the next level or perhaps from an ivr to another auto receptionist? 

I have not experienced these delays.  You might consider opening a support ticket.

please also see:

Changing auto receptionist settings

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062100

How to create a multi-level interactive voice response (IVR) system

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063150

thanks,  eliot

Hi Chris,

Yes, the 5–7 second delay you're experiencing after selecting an Auto Receptionist option is usually due to the default transfer and routing settings in the Zoom Phone system. To reduce this time, you can try adjusting the "Audio While Connecting" settings and ensure that the Call Handling actions (like call queues or user routing) are optimized without unnecessary steps or forwarding delays.

Regards

Also as a new user and our phone system about to go live next week - I've noticed and have timed at 5 second this delay.

This is the auto receptionist (recorded message with options) transferring to either a call queue or shared line.

5 seconds seems quite lengthy and my concern is customers will think the call has disconnected.
Will look at the above response to see if this improves the problem.

Adding my comments in case they help others searching for the same issue

I have just set up a new Zoom Phone account and transferred our two main company numbers. I'm having the same issue with the 5 second delay before the main greeting is announced. If I call from the zoom app there is no delay. If I call from my personal cell phone number the delay is there every single time to either number. A Zoom technical support representative said he notices no delay and I suspect he is calling from within the Zoom Phone system. I will attempt to have this addressed again.

Zoom tech support to the rescue (thanks, Dean). In my case this is what fixed it:

To address the delay encountered when calling from external number to AR, can you please (disable) online fax on the policy section of Main Auto Receptionist. Under Number Management > search for (number) uncheck Fax > click Save.