Zoom Error Message "Cannot Control Mic With AirPods Pro"

Forum|Forum|10 months ago
March 12, 2025
3 replies
37 views

About a week ago I can no longer Mute/UnMute with the button on my AirPods Pro.

It has been working perfectly in the past. Now I get a Zoom error message "Cannot control mic with AirPods pro" See picture.

This is a new error It used to work up until about a week ago.

I tried reinstalling Zoom. I tried unpinning and reaping my Bluetooth headset.

Audio

Best answer by MGSR

Hello @pauldmooney,

Welcome to the Zoom Community! We're glad to have you here.

Please update your Zoom app to version 6.4.0 or higher. This will resolve the issue and enable the option to sync the buttons on your AirPod Pros.

storyhub

Community Super Champion | Customer

Apple hardware is very picky about what will properly work. Try the following including resetting the airpods. https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058146

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EvolvingPartyAuthor

Newcomer

Thanks for the reply. I HardReset the AirPods Pro, I even formatted my Mac and reinstalled the OS and reinstalled Zoom. Must be a resent update to AirPods or Zoom that stopped it from working.

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pauldmooney

Newcomer

I have the same issue since updating to MacOS 15.3.1. Zoom Workplace may have updated in that time as well. Version: 6.3.11 (50104). So I can't say which is the culprit.

Did the hard reset work?

MGSRAnswer

Community Manager

Hello @pauldmooney,

Welcome to the Zoom Community! We're glad to have you here.

Please update your Zoom app to version 6.4.0 or higher. This will resolve the issue and enable the option to sync the buttons on your AirPod Pros.