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Newcomer
October 5, 2025
Solved

Uninstall Zoom

  • October 5, 2025
  • 4 replies
  • 13 views

I can´t uninstall Zoom(64bit) 5.13.11216 from my Windows10 computer. The message is

"There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your supprot personnel or package vendor"

Does anybody know how to solve the problem?

4 replies

TomO
Community Champion | Employee
Community Champion | Employee
October 6, 2025

Hello. You can try to reinstall Zoom then try to uninstall again.
If that doesn't work you can use CleanZoom to fully uninstall. You can find it here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065146

Newcomer
November 5, 2025

The uninstall feature is not in my settings

snap-rzAnswer
Employee
October 14, 2025
MGSR
Community Manager
Community Manager
October 14, 2025

Hi @Gostafon! I wanted to let you know that I’ve marked the responses as the accepted solution, as I believe it answers your question. If you have any more questions or need further clarification, feel free to ask.

GostafonAuthor
Newcomer
November 15, 2025

It worked. Thank you!