Uninstall Zoom

Forum|Forum|4 months ago
October 5, 2025
4 replies
13 views

I can´t uninstall Zoom(64bit) 5.13.11216 from my Windows10 computer. The message is

"There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your supprot personnel or package vendor"

Does anybody know how to solve the problem?

Video

Best answer by snap-rz

@Gostafon Pls use the original package to remove:
32-bit MSI: https://zoom.us/client/5.13.0.11216/ZoomInstallerFull.msi
64-bit MSI: https://zoom.us/client/5.13.0.11216/ZoomInstallerFull.msi?archType=x64

TomO

Community Champion | Employee

Hello. You can try to reinstall Zoom then try to uninstall again.
If that doesn't work you can use CleanZoom to fully uninstall. You can find it here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065146

L

Liz30528

Newcomer

The uninstall feature is not in my settings

S

snap-rzAnswer

Employee

@Gostafon Pls use the original package to remove:
32-bit MSI: https://zoom.us/client/5.13.0.11216/ZoomInstallerFull.msi
64-bit MSI: https://zoom.us/client/5.13.0.11216/ZoomInstallerFull.msi?archType=x64

MGSR

Community Manager

Hi @Gostafon! I wanted to let you know that I’ve marked the responses as the accepted solution, as I believe it answers your question. If you have any more questions or need further clarification, feel free to ask.

G

GostafonAuthor

Newcomer

It worked. Thank you!

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