Products

Resource hog: constant swirling rainbows on Macbook Pro 16"iPhone camera keeps freezing then re-activating.Can't save any settings apparently or its hidden (can't be arsed looking)Chatbot on the website needs punching in the face. It's pointless might as well use Google.

I cannot logon to the App on several different machines. Resetting password does not help. Logging into the web works fine every time. Is there a lockout somewhere that I am not aware of? The account is a corporate assigned id. Thanks.

Our organization has been using Zoom for a decade now. We have very participatory meetings with large groups where we invite raised hands for questions. But can put a strain on the host when they would like to answer all questions, where it could feel a lot cleaner to be able to stop hands being raised at a certain point.I see Zoom have been implementing many AI features, but have seen many requesting this feature for years. Thank you.

Is there a shortcut to ADMIT ALL or ADMIT NEW ATTENDEE after you have started presenting ?Once i have started a zoom meeting and in the flow of a presentation i have to use my mouse to hover over the request to ADMIT the new person logging into the meeting. I tend to use a waiting room as i don’t want people to login before i arrive and get everything ready to launch the presentation.I then let everyone in but it is after i have started and in the flow of presenting that late arrivals are harder to manage without breaking the presenting flow. I have looked in to keyword shortcut but hitting a brick wall on how to admit people into a meeting while presenting without scrolling across the screen to click the button. Was hoping to automat this with a hot key or automation. Would welcome some advice on how other have done this. 

I need to have payments made for 2025.  

As far as we can tell we have all the correct settings turned on to record transcripts, however none of our webinars have any VTT files associated with them, its only the MP4 file. How can we ensure transcripts are happening and are accessible? 

I cannot find an option in settings to Not have a waiting room. in other words, I dont need or want a waiting room password or any other security measures. But there is no option for that- as far as i could tell. Can anyone help?  thanks. Gal1

I pay my pro accaunt ,but I cant use it . nobody contact me for help me in this situation …..how can I do ?Thnks

Joined a meeting today and there was no option to turn my camera off, check chat, see participants are otherwise participate in the meeting. The toolbar was completely gone. I thought it was due to that particular meetings settings however I started my own meeting and the issue persisted. The only button at the bottom was the mute button. Can not swipe up or down to find the toolbar or invite link. There is no leave button when swiping from the top or hitting the back button. Clicked both sides of the meeting screen, every corner and every place but the toolbar, 3 dots, etc are not there. Latest update was 09/16 and my meeting on 09/29 did not have this issue.  Restarted my phone, uninstalled and re-installed zoom, checked settings to make sure that the meeting settings have "always show meeting controls" turned on.   Is there an update or patch that is missing? Why are all the controls for the meeting gone? Been

Hi - I'm trying to utilize a 3rd party survey link for meetings and I believed the setting was disabled by our IT team. However, when our IT team looked into it, they said that the 3rd party survey toggle was visible for a few days while they investigated in early January, but then disappeared from their settings at the end of January. They shared a screenshot with me that shows a box that says "Hosts will no longer be able to use 3rd-party survey links in newly and previously scheduled meetings."Is it true that 3rd party survey links are no longer able to be used at all? Or is it still an option, but the toggle moved to somewhere else recently? 

 I blocked someone and then deleted their chat but now we settled the issue and we've been trying to talk but I cant unblock because I can't find their contact and when they try sending a friend request to me I can't see it, I hope zoom can come up with a solution for this issue.

Currently, I can't get Zoom to launch. I try to open a link and nothing happens. I can't make a meeting in the browser.I can download Zoom, but I can't even get the app to open.The only thing I am able to do is  pick "Join from your browser" The meeting opens, but with audio only, even though  it has my video permissions. I have looked for solutions. I have cleared my cache and cookies. I have cleared my temporary data, and I have reinstalled the app. None of that has worked so far.Reaching out for help because I am trying to interview for jobs right now and its definitely important.All the best

I have online music classes for a long time. Suddenly, from this week, two students encountered the same issue during the class, which is that the setting to original audio does not stop Zoom from auto-suppressing the sound. I can't hear their their piano playing at all, and all background noise disappeared too. I changed devices using a phone, iPad and Windows laptop, the issue persists. I'm sure it's not my receiving side's issue. It's the issue with the device of my students. They both use Apple products, iPhone and iPad. Is there an iPad upgrade that conflicts with the Zoom setting? Has anybody encountered the same issue as I did?

I'm not sure if this is the right place, but I wonder if anyone, particularly someone from Zoom, can speak to the issue of the overwhelming amount of webinar spam that's going out. It seems that some email addresses have been handed out to different marketers, and those marketers are regularly signing up people to Zoom conferences that they haven't asked for. Because of the way my system is set up, when I get a meeting request, it goes on to my calendar, and then I have to deal with it. Sometimes, I just get an email saying that the webinar is starting, and it's all junk. I've requested several times to have my name removed from the list. I don't want to be removed from all webinars because I do have to attend them as part of my work, but I'm absolutely fed up with the amount of webinar spam that I'm getting through Zoom. I think it's not just bad for the companies that are producing this spam but it's also bad for Zoom as a brand.

i found it's very disturbing to me when i need to listen to it hundreds of times in big meetings.

Hey y’all!  I am the owner of my zoom license and for some reason it has me locked out of admin rights to update things.  On my instant meetings it is making people have a password mostly on the phone and trying to fix this.  Thanks for you help!

I have recorded a few Clips with Zoom, where can I locate the recordings on my PC? They do not appear to be in the meeting recordings.

Hey folks - Even though my org's profiles allow guests to specify their preferred pronouns, the meeting summary is misgendering attendees and I have to proofread and edit the notes extensively to correct those mistakes. I think it would be hugely helpful to provide context about attendees' pronouns (assuming that isn't being done already) when generating these summaries. Thanks!

I have a one-time webinar I created in Events. It looks like it may go over the cap on our Unlimited Event Licence. Is there a way to add the Pay Per Attendee Add-On licence to my account so we can pay per attendee for any overages? Or is the only way to increase the attendee size to move up to the next size on the event's annual plan?

Is there a way to save a speaker bio in Zoom. I cant seem to find a place to store a speakers bio, and I have to recreate the bio each time I schedule a Webinar. Can anyone help?

Bonjour,  Je rencontre un problème lors de l'utilisation de mon micro-cravate (Dji Mic Mini) branché en USB-C sur mon Samsung Galaxy S21. Mon micro ne fonctionne pas en visio conférence (Google Meet, Microsoft Teams, Zoom). Mais, il fonctionne lorsque j'utilise l'enregistreur vocal ou la vidéo.  J'ai essayé avec un micro cravate d'une autre marque.  Je rencontre exactement le même problème.  Pouvez-vous m'apporter une solution svp ?  Merci, Bien cordialement,

Hi, I teach a class tomorrow to students and I would like to send them for a while to separated virtual classrooms so they can work by groups. I do this easily with my computer, but tomorrow I will only have my iPad. Where is the icon ? Thank you for helping  

Hello Zoom team, I would like to suggest an improvement for the Enter key behavior in Zoom chat. Adjust the Enter key behavior in Zoom Phone so it doesn't send the message immediately. I’d like the option to have pressing Ctrl + Enter create a new line instead of sending the message. Thank you for considering this feature request!

Whenever I schedule a Zoom meeting on my desktop, the email invite opens in the old version of Outlook instead of the New Outlook, which I prefer to use. I've already set the New Outlook as my default email app in my system settings, but Zoom still defaults to the old version. ICS files are set to open in New Outlook btw. Does anyone know how I can fix this so that Zoom opens email invites in the New Outlook? Any help would be appreciated!

I am reporting a persistent technical issue with Zoom's Live Transcription in our research lab meetings.The Core Issue: Despite the "Speaking Language" (Source Language) being manually set to Japanese on the host's side, the AI engine consistently interprets our Professor's speech as English phonetics, outputting gibberish English instead of Japanese characters.Critical Evidence: Peer Contrast: Other participants' speech in the same meeting is correctly recognized and transcribed as Japanese. Only the Professor’s voice triggers this English override. Historical Consistency: This setup worked perfectly a few months ago. The issue appeared recently without any changes to our settings. Global Settings: All users have their interface and subtitle languages set to Japanese.