Emergency Mode or Similar Approach

[shenry11151]

Hello,
Is anyone actively utilizing some sort of "emergency mode" for their contact center queues or know the best approach for certain situations?
We have situations where our HQ may need to evacuate the building, or a power/network outage takes place and wanted to find out the best way to handle that when no agents are available for incoming calls.
I'm hoping the best option is not to have them all go to "Not Ready", but if it is then what is the best way to change the overflow/voicemail option quickly without logging in and managing each queue.

Thank you!

[Arps]

Hello shenry!  
Check out Linked Variables for this situation.  You can have a boolean variable to trigger a different flow path and set that via a voice menu that you configure.  That way you can dial in and toggle the call center open or closed.  
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058549

Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.

Thanks! Rick

[TCS-DIR-CCaaS]

To add to Arps comment (btw, he is a rockstar).   I have written several different channel flows (voice, chat, sms) that allow for:

1) customer greeting create as well as enabling or disabling it, and

2) the ability to shut down/re-open contact center queues.   

This was all done with the use of variables.