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RichD · 2022-07-08 05:02 AM

Hi,I have a growing department that needs each member accessible via the auto-receptionist. Currently we have a recording that lists each person's name and the key to press to reach them. But this is becoming burdensome to maintain, the callers have ...

RichD · 2022-07-11 10:02 AM

Brad, Perfect! We don't use the extensions for anything now, so to assign them a 3-digit extension will be doable and simplify the IVR considerably. Thank you! Rich.

RichD · 2022-07-11 08:25 AM

Brad, So if I understand what you're saying, I would assign digit 1 to go to a new AR and then that one would route to the first 10 people. If I exceed that, I would create a new AR for digit 2 in the original AR, etc? If so, this will allow me to ac...

RichD · 2022-07-08 06:51 AM

Craig, Thank you for your feedback. Yes, we have considered a dial-by-name, but that seems like a long way around to get to something as simple as "enter the extension of the party you wish to reach" scenario that we are looking for.We are really hop...

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