About matrixj

matrixj · 2022-02-01 05:23 PM

I have 3 different people who use iPads connecting to our religious meetings who all have had a black screen on speaker view. Two of these seem to have cleared up for some reason, one is still having the issue. No idea why. He sees himself in the cor...

matrixj · 2022-03-03 05:44 AM

Thanks for posting. I’m still working with Zoom support on this issue. Every time you have this happen it would be good if you would submit a report to Zoom from within the app and choose to send the log with the report. The more reports, the more da...

matrixj · 2022-02-24 09:32 AM

It does seem to randomly work fine for my people too. My ticket has been moved up to “tier 2” support. They’ve asked for my users to report the problem from the app and then let them know who and when it was reported, they have to have a zoom account...

matrixj · 2022-02-20 07:27 AM

What's your zoom support ticket number so I can mention it to my support guy because he's saying there have been no other reports of this issue. My ticket number is 13465224. I'm just thinking maybe they can collaborate rather than two different peop...

matrixj · 2022-02-13 08:50 AM

No, working with Zoom support on trying to find solutions but they're wanting screenshots and things and I don't personally use an iPad, I'm trying to do this on behalf of others. So it's making things difficult.

matrixj · 2022-02-08 06:05 PM

I just walked one person through sending a report through the zoom app since it actually happened to them tonight. Where do I create a help ticket?

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