access to join sound during webinar

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I donr know how to help my client, who during accessing our free webinar, by clicking a link sent by us- was asked to use the phone number to have an access to sound- which ended 100 Euro bill for calling those numbers? Why did zoom ask for calling to use the sound>? What can I do to help my client?

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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!