Zoom Webinar recorded only one screen, not the one who was presenting

[HelenaCP]

Hello!

We have recently hosted a Zoom webinar, all great, panelists and host were sharing their screens during their [presentation, all perfect. Now I wanted to share the recording, but the recorded image showing during the whole event is only from the first panelist - not event from the host! But during the event all was fine and working. Is there a way to revert this? To go back to what we were watching when it was live? 

I have organized other Zoom webinars before and this has never happened. And I honestly can't find anything under the settings. Any has an idea why this happened?

Thanks!

HCP

[Ray_Harwood · Accepted solution]

Welcome to the Zoom Community, @HelenaCP.

I'm assuming you are talking about Cloud recording.

If the video you're looking for is not in one of the video files you've downloaded, there's no way to "go back and restart the recording".

It's an extremely rare occurrence that a recording will "spontaneously stop" without human action.  I can't say it "never happens", but so rare, and still unrecoverable.

It is possible someone stopped the recording and, realizing their error, re-started the recording.  Note that in this case, Zoom actually creates two separate recording files, which are sometimes difficult to locate the first time you run into this situation.  (Zoom only creates one recording if you hit Pause; but stopping and restarting always starts a new recording.)

The thumbnail on your recordings web page looks like this:

Here's what you see when you click on the recording thumbnail when there are two recordings:

You might look to see if there is a second recording down below the first.  If there isn't one, then sorry, it's unlikely you'll be able to get the second person's presentation.

[HelenaCP]

Dear Ray,

Thank you for your answer. 

I had recorded it on the computer, which makes it even worse to get the full version, right? I have checked, and there's nothing on the Cloud. I went to the settings and there were new options since the last time I had checked, and they had a weird configuration - I really can't understand what happened, I thought I had tested everything beforehand. 

Anyway, now I know I'll check it event farther next time! Lesson learned... until a new issue comes along!

Thank you for taking the time to answer my message.

Greetings,

Helena

[MGSR]

Hi @HelenaCP! I wanted to let you know that I’ve marked @Ray_Harwood's response as the accepted solution, as I believe it answers your question. If you have any more questions or need further clarification, feel free to ask.