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Webinar Recordings

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TonyBowers
Explorer
Explorer

‎2022-08-30 05:38 AM

I did a webinar last Sat and it was originally set to record. having retrieved the recording, it stopped after two minutes. The webinar went on for a few hours successfully. Any idea why the recording may have just stopped or how I can retrieve the missing part ? Thanks

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ccameron
Community Champion | Employee
Community Champion | Employee

‎2022-08-31 10:18 AM

Tony,

I would recommend connecting with our support team at the link below:
https://support.zoom.us/hc/en-us/requests/new

Please include the date and the webinar ID within your ticket. Nothing is guaranteed, but they may be able to help with the recording.  

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ccameron
Community Champion | Employee
Community Champion | Employee

‎2022-08-31 10:18 AM

Tony,

I would recommend connecting with our support team at the link below:
https://support.zoom.us/hc/en-us/requests/new

Please include the date and the webinar ID within your ticket. Nothing is guaranteed, but they may be able to help with the recording.  

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TonyBowers
Explorer
Explorer

‎2022-09-03 05:24 AM

Excellent, thanks for your help Cameron !

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