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Webinar Q and A setting not working

MEGaughan12
Explorer
Explorer

‎2024-10-29 06:32 AM

In a recent webinar, participants told us that they could see all the webinar questions, answered and unanswered. I double-checked my settings and it is set for Allow Attendees to View  > Answered Questions Only. Has this happened to other users? Is there another setting that would override this one? 

 

Thanks,
Mary

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1 REPLY 1

AnderV
Zoom Employee
Zoom Employee

‎2024-10-30 07:28 AM

Hi @MEGaughan12 ,

Our apologies for this incident. Let's try to find out how this happened.

Did you have confirmation from this participant such as a screenshot from their end? If so I would suggest 2 things:

 

  1. Check that this user wasn't a Panelist, Co-host or Alternative Host.
  2. Double check that the setting was indeed set the way you wanted for that particular Webinar.

If all checks out and you still don't know the cause for this, please reach out to our Support Team so they can investigate further. Include the Webinar's meeting ID and date as this will help them focus their search. It would be a great help if you could attach to the ticket any screenshots from the participants who saw the Q&A.

Happy Zooming!

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