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Q&A text box disappears while typing response

LisaSp
Contributor I
Contributor I

‎2022-09-30 09:35 AM

Two of our training webinar panelists have reported issues with the Q&A text box disappearing while they're typing responses to attendee questions. Has anyone experienced this issue? Zoom folks, do you know why this would be happening? Seems like a bug. It's important for our panelists to be able to answer questions from attendees, so this issue causes problems for us.

 

Thanks for your input.

Lisa

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ZoomTestKitchen
Expert
Expert

‎2022-10-02 02:47 PM

If I were experiencing this issue I would be haunted by my past with certain laptops touchpads that were far too sensitive, and often caused issues like this for me.

 

Not saying that this is the case, but it might be worth temporarily having those users plug-in an external USB keyboard and try using the Q&A again to see if this behavior continues.

 

Just an added troubleshooting thought.

 

Jeff Widgren | Host of the Zoom Test Kitchen
@ZoomTestKitchen


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