cancel
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Can't find email template for a webinar registrant who cancels

VISOA
Participant
Participant

can someone help me? I can't find one of the email templates I want to edit. For webinars. I can find all of the other ones in  Admin/Account Management/Webinar Settings.

 

But the email template for the message that goes to a webinar registrant who cancels is not in the list will all the other email templates. Can you help me find it? Thanks.

 

 

VISOA_0-1644364010552.png

 

VISOA_0-1644364264460.png

 

2 ACCEPTED SOLUTIONS

YaBoiB
Community Champion | Employee
Community Champion | Employee

Hello,
My name is Brandon. Thanks for joining the Zoom Community! The cancellation email for Zoom Webinar is a Zoom System-generated email and cannot be customized. 


Brandon (he/him/his)
Zoom Community Champion
Have you heard of Zoom AI Companion?

View solution in original post

Thanks for letting me know. Now I can stop looking. And thanks for replying so fast. 

View solution in original post

2 REPLIES 2

YaBoiB
Community Champion | Employee
Community Champion | Employee

Hello,
My name is Brandon. Thanks for joining the Zoom Community! The cancellation email for Zoom Webinar is a Zoom System-generated email and cannot be customized. 


Brandon (he/him/his)
Zoom Community Champion
Have you heard of Zoom AI Companion?

Thanks for letting me know. Now I can stop looking. And thanks for replying so fast.