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error in upgrading

lailasaad
Newcomer
Newcomer

‎2021-08-15 04:01 AM

Too many attempts to update payment method. Please contact our Support team to get more help

 

this is a message and I can't upgrade for my meeting ... I need support

0 Likes
1 REPLY 1

RN
Community Moderator | Employee
Community Moderator | Employee

‎2021-08-17 09:54 AM

Hey @lailasaad, so sorry you're experiencing this! I would suggest reaching out to our billing team if you're having issues with updating your payment method. You can create a ticket with your billing team at support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032. Hope this helps and reach back out if you run into anything along the way. Thanks! 

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