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Sound lag during screen share

Himel
Newcomer
Newcomer

‎2022-05-22 12:57 AM

When I share my screen to a PowerPoint slideshow,  the other side person get my sound lag problem .  My slides are consist of gif and video. I noticed when I open a normal slide, there is no sound lag. But If I open a gif or video slide or a video from YouTube, the other side person Don't get my clear voice. 

My internet connection is 10 mbps and my laptop is ASUS vivobook(512 gb ssd, 11th gen) 

 I checked the ping time in my laptom in several time of the day. The average ping time  was 53-70 ms. 

 

So where is the problem and How can I solve this problem. 

 

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Shaimaa
Zoom Employee
Zoom Employee

‎2022-05-22 11:51 PM

Hi, @Himel I think the issue is related either to the graphic driver or CPU utilization.

The volunteers in the Zoom Community don’t have access to account information or meetings logs. Please submit a Support Ticket to Zoom staff at:
https://support.zoom.us/hc/en-us/requests/new



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