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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Sound lag during screen share

Himel
Newcomer
Newcomer

‎2022-05-22 12:57 AM

When I share my screen to a PowerPoint slideshow,  the other side person get my sound lag problem .  My slides are consist of gif and video. I noticed when I open a normal slide, there is no sound lag. But If I open a gif or video slide or a video from YouTube, the other side person Don't get my clear voice. 

My internet connection is 10 mbps and my laptop is ASUS vivobook(512 gb ssd, 11th gen) 

 I checked the ping time in my laptom in several time of the day. The average ping time  was 53-70 ms. 

 

So where is the problem and How can I solve this problem. 

 

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Shaimaa
Zoom Employee
Zoom Employee

‎2022-05-22 11:51 PM

Hi, @Himel I think the issue is related either to the graphic driver or CPU utilization.

The volunteers in the Zoom Community don’t have access to account information or meetings logs. Please submit a Support Ticket to Zoom staff at:
https://support.zoom.us/hc/en-us/requests/new



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