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Downloads in chat

ricirick
Newcomer
Newcomer

ā€Ž2021-10-18 08:03 AM - edited ā€Ž2021-10-18 08:04 AM

Discussion leader sends downloads in chat but I cannot receive them. Must I enable some feature  in order to receive downloads in chat?

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Rupert
Community Champion | Customer
Community Champion | Customer

ā€Ž2021-10-19 01:56 PM

Hi @ricirick 

 

If this refers to receiving files through in-meeting Chat, please keep in mind this can only be done on the desktop client - and not via the web or mobile app.

 

Are you using the Zoom client application on either a Windows PC or an Apple computer?

 

If you are, keep in mind also that in-meeting Chat file-transfer requires Zoom client application 4.6.10 or higher for Meeting, and  5.6.0 or higher for Webinar.

 

https://support.zoom.us/hc/en-us/articles/209605493-In-meeting-file-transfer

 

https://support.zoom.us/hc/en-us/articles/201362233-Upgrade-update-to-the-latest-version

 

 

    

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