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500 Internal Server Error

flower528ster
Newcomer
Newcomer

‎2021-12-20 02:47 AM

The zoom integration on Canvas has encountered the problem start from 11 December. When we access zoom from canvas integration, the error "500 Internal Server Error" occur. Any suggestion to solve the problem?

5 REPLIES 5

CarlaA
Community Moderator | Employee
Community Moderator | Employee

‎2021-12-27 12:03 PM

Hi @flower528ster,

 

What browser are you using to access Canva? 

 

 


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?
0 Likes

bshah
Newcomer
Newcomer
In response to CarlaA

‎2025-04-04 02:10 AM

I have the same issue as the person who posted this. I am using Firefox.

0 Likes

bshah
Newcomer
Newcomer
In response to CarlaA

‎2025-04-04 02:15 AM

I am facing the same problem! I am using Firefox as my main browser.
0 Likes

MGSR
Community Moderator | Employee
Community Moderator | Employee
In response to bshah

‎2025-04-10 07:35 AM

Hello @bshah,

Welcome to the Zoom Community! We're glad to have you here.

Kindly try clearing your browser's cache and cookies. 

Please let us know if it helps or if you need further assistance. 


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?
0 Likes

s_shastri19
Newcomer
Newcomer
In response to MGSR

‎2025-09-17 05:42 PM

Hello,

For reference clearing my cache for instructure.com worked for me! Thanks for the suggestion!

0 Likes