Zoom Single App Mode Configuration Profile "Not Applicable"

[thav]

Hi Everyone.

I'm trying to use autonomous single app mode. I followed the instructions below:

https://support.zoom.us/hc/en-us/articles/360021322632-Using-Zoom-Room-Autonomous-Single-App-Mode-wi...

The profile shows as not applicable. The device is supervised and appears to be functioning normally. 

Any help would be appreciated.

Kind regards,