Waiting Room - unable to join after Waiting Room is disabled | Community
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Newcomer
August 22, 2021
Question

Waiting Room - unable to join after Waiting Room is disabled

  • August 22, 2021
  • 1 reply
  • 1 view

We had a meeting in progress.  At one point, others were to join us, so the Waiting Room was turned on.

 

When the scheduled time for them to join arrived, they were all admitted. Then the Waiting Room was disabled so that late comers could immediately join.

 

However, someone joining later could not join. (Not sure what message they saw.)

 

Only when the Waiting Room was enabled again could they join the meeting.

 

Is this a bug in Zoom?  I would expect that when the Waiting Room is disabled, people should be able to join as they normally would.

    1 reply

    shaneatzoom
    Community Champion | Employee
    Community Champion | Employee
    August 25, 2021

    Hi Glen, I'd recommend opening a ticket with our Support Teams there.  It sounds like it may be a bug, but they'll be able to dig in and confirm or drive to resolution as needed.  Thanks!

     

    (please remember to 'accept as solution' if you don't have further questions!)